Case #1219

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

Received Ur message in my spam inbox. Only received it today. Tried to contact Ur purported website address several times when my order had not arrived in the specified delivery window. I also tried to contact Ur purported and misleading website address for a soundbar which I subsequently discovered was available for a price between 25

30 to 35 euro to buy online from Ali express and other chinesewebsites etal on line. I am not prepared to pay for a product that was misleading in its advertising or for which was overpriced. I contacted your misleading email address which indicated a uk address and specified my concerns, however,u failed to respond until i received u r recent email, consequently, I have no intention of paying your requested amount for a misleading representation for misleading advertising of a cheaper product. Nor wil I pay for return postage to china for same. If u care to have it collected from my home address as specified on the delivery order, please feel free to do so. However, please note that I will not be paying an amount equal on postage from Ireland to china which is less than the value of the product you tried to scam me with.

Yahoo Mail: Search, organise, con

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1024

物流单号：215981604898

店铺：Riv-爱尔兰

产品：条形音响-黑色

金额：189.0 EUR

物流信息

物流状态：Delivered

最新日期：2025-12-22

更新天数：84天

状态摘要

Delivered | days_update=84 | Ireland Delivered, The parcel has been delivered.

查看物流详细信息

Number:  215981604898
Package status:  Delivered (12 Days)
Country:  CN -> IE
VYANG 维央:
2025-12-22 20:46 Ireland Delivered, The parcel has been delivered.
2025-12-22 16:31 Ireland The parcel is expected to be delivered during the day.
2025-12-22 16:31 Ireland DeliveryReady, The parcel is expected to be delivered during the day.
2025-12-22 16:31 Ireland The parcel has reached the parcel center.
2025-12-22 07:14 Ireland The parcel is expected to be delivered during the day.
2025-12-22 07:14 Ireland DeliveryReady, The parcel is expected to be delivered during the day.
2025-12-22 07:14 Ireland The parcel has reached the parcel center.
2025-12-19 05:09 Ireland The parcel was handed over to GLS.
2025-12-19 05:09 Ireland InTransit, The parcel was handed over to GLS.
2025-12-17 20:30 Custom clearance completed
2025-12-17 20:30 InTransit Custom clearance completed
2025-12-17 01:40 Parcel arrives at Airport Parcel Arrival
2025-12-17 01:40 InTransit Parcel arrives at Airport, Parcel Arrival
2025-12-15 19:49 Parcel is leaving Airport Parcel Leaving Port
2025-12-15 19:49 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-14 18:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-14 18:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-12-14 15:29 Customs declaration completed
2025-12-14 05:32 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-13 23:25 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-13 23:25 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-13 19:53 DONGGUAN Depart from facility to service provider
2025-12-12 20:37 DONGGUAN Shipment arrived
2025-12-11 12:38 Ireland The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS.
2025-12-11 11:38 Parcel Data Received
2025-12-11 11:38 Parcel information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

很抱歉我们无法安排上门取件，您可以在当地物流商寄回包裹 (手动)

分类: 其他问题

[已含回复内容]

拒付去信提供退货地址 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=84 | Ireland Delivered, The parcel has been delivered.

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-16T03:54:45Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We are very sorry that we are currently unable to arrange a pick-up for you. We recommend that you directly contact your local courier company to return the package yourself. After sending it, please provide us with the tracking number so that we can follow up immediately and complete the subsequent processing for you as soon as possible. We look forward to your reply and wish you a smooth and pleasant life.

Best regards,
Lin

---

Dear Customer,

Hello!

Thank you for your cooperation. Please return the package to us at the following address so we can process your request as soon as possible:

Return Address:

Recipient: Huang Haodi (VY0112)

Phone number: +86 13312988847

Address: 2nd Floor, Building G, Zhenghan Warehouse, No. 8, Pulong West Road, Tangxia Town, Dongguan City, Guangdong Province, China

Postal code: 523730

Country: China

Kindly Reminder:

Add a note: Please include a note in the package with your order number [Enter your order number here] so we can process your refund immediately upon receiving the returned package.

Proper Packaging: Please ensure the product is properly packaged to avoid damage during transit. If the returned item is damaged and affects resale, we will be unable to process a full refund.

We hope this information is helpful. Please feel free to contact us if you have any questions.

Best regards,
Lin

物流详情