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Hi Lin Yes, I would understand that there may be a slight difference, I would not expect it to be amazingly accurate. But, there is a huge difference from being slightly inaccurate to major discrepancy. It reported I had 3 hours sleep, when in actual fact I had over 8 hours. Let alone the major difference in blood pressure readings. Why would I wear something that is totally useless!! This ring is NOT fit for purpose, it is NOT what was advertised and if it is NOT sorted I will have no option but to go to Trading Standards. I’m really thinking that after all the replies and changing your mind about the ring being faulty, which was the upshot from the technical department and  relayed to me by your colleague, that this is a complete con and scam. Please now supply a prepaid label so this ring can be sent back. Sally

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嗨，林

是的，我可以理解可能会有轻微的差异，我并不期望它非常准确。

但是，从轻微不准确到严重偏差之间有很大的差距。它报告我只睡了3个小时，而实际上我睡了超过8个小时。更不用说血压读数的巨大差异。为什么我要戴一个完全没用的东西！！

这枚戒指不适合其用途，它并非广告中所述，如果问题得不到解决，我别无选择，只能向贸易标准机构投诉。在收到所有回复，并且你们改变了关于戒指故障的说法后，我真正认为，这是一次彻头彻尾的欺诈和骗局，而这一点是技术部门的结论，经你们同事转达给我的。

请现在提供一个预付邮寄标签，以便将这枚戒指寄回。

萨莉

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Dear Sallyannewalker,

We're committed to resolving your concern and would like to offer two solutions:

1.We can refund 30% of your order amount while you keep the product.
2.You can return the item for a refund (shipping cost will be at your expense). Once we receive the undamaged product, we'll process your refund minus any applicable handling fees.

Important Note: Please don't send any returns until we provide the correct return address. The address on your package is not our returns facility - sending items there may result in loss.
Please let me know which option you prefer so I can assist you further.

Best regards,
Lin

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