Case #1227

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#4363

物流单号：YT2605000704242317

店铺：S-澳洲

产品：红色GPS手表

金额：279.0 AUD

物流信息

物流状态：Delivered

最新日期：2026-02-27

更新天数：17天

状态摘要

Delivered | days_update=17 | Delivered - Left in a safe place

查看物流详细信息

Number:  YT2605000704242317
Package status:  Delivered (7 Days)
Country:  CN -> AU
VYANG 维央:
2026-02-27 08:32 Delivered - Left in a safe place
2026-02-27 07:37 Onboard for delivery
2026-02-27 02:57 In transit to next facility
2026-02-26 22:34 Item processed at sorting facility
2026-02-26 20:37 Arrived at facility
2026-02-26 18:16 In transit to next facility
2026-02-26 13:22 In transit to next facility
2026-02-26 10:30 Item processed at sorting facility
2026-02-25 23:03 Arrived at facility
2026-02-25 22:27 In transit to next facility
2026-02-25 17:49 Item processed at sorting facility
2026-02-25 16:43 DONGGUAN Depart from facility to service provider
2026-02-25 16:32 Delivered to local carrier
2026-02-24 17:38 MELBOURNE, VICTORIA, AU Clearance processing completed - Import
2026-02-24 16:30 In clearance processing - Import
2026-02-24 12:52 AU International flight has arrived
2026-02-24 01:06 International flight has departed
2026-02-22 23:53 CN Arrived at the origin international airport
2026-02-22 15:53 Mainland China, CN Shipment is in transit to next facility
2026-02-22 09:25 Mainland China, CN Departed from sort facility
2026-02-21 20:40 Mainland China, CN Arrived at origin facility
2026-02-20 17:42 DONGGUAN Shipment arrived
2026-02-19 20:42 Parcel information received
2026-02-19 20:42 Shipment information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

产品不工作 (索取视频)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=17 | Delivered - Left in a safe place

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-16T03:54:47Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We're sorry to hear you're having trouble with your product. Could you please send us a video showing the issue? This will help us determine if it's a product defect or if we can help you with the setup.
We'll review your video and respond within 24 hours.
Important: Please don't return the item until we provide you with the correct return address. The address on the package is not for returns.

Best regards,
Lin

物流详情