工单 #42991

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创建:2026-03-16T03:23:30Z | 更新:2026-03-16T03:54:48Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#4363
物流单号:YT2605000704242317
店铺:S-澳洲
产品:红色GPS手表
金额:279.0 AUD
物流信息
物流状态:Delivered
最新日期:2026-02-27
更新天数:17天
状态摘要
Delivered | days_update=17 | Delivered - Left in a safe place
查看物流详细信息
Number:  YT2605000704242317
Package status:  Delivered (7 Days)
Country:  CN -> AU
VYANG 维央:
2026-02-27 08:32 Delivered - Left in a safe place
2026-02-27 07:37 Onboard for delivery
2026-02-27 02:57 In transit to next facility
2026-02-26 22:34 Item processed at sorting facility
2026-02-26 20:37 Arrived at facility
2026-02-26 18:16 In transit to next facility
2026-02-26 13:22 In transit to next facility
2026-02-26 10:30 Item processed at sorting facility
2026-02-25 23:03 Arrived at facility
2026-02-25 22:27 In transit to next facility
2026-02-25 17:49 Item processed at sorting facility
2026-02-25 16:43 DONGGUAN Depart from facility to service provider
2026-02-25 16:32 Delivered to local carrier
2026-02-24 17:38 MELBOURNE, VICTORIA, AU Clearance processing completed - Import
2026-02-24 16:30 In clearance processing - Import
2026-02-24 12:52 AU International flight has arrived
2026-02-24 01:06 International flight has departed
2026-02-22 23:53 CN Arrived at the origin international airport
2026-02-22 15:53 Mainland China, CN Shipment is in transit to next facility
2026-02-22 09:25 Mainland China, CN Departed from sort facility
2026-02-21 20:40 Mainland China, CN Arrived at origin facility
2026-02-20 17:42 DONGGUAN Shipment arrived
2026-02-19 20:42 Parcel information received
2026-02-19 20:42 Shipment information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
嗨,Sekoda 团队,

订单 4363

不幸的是,我原以为会是一款不错的手表,但事实并非如此。

一周后,手表上的所有按钮(运动 / 选择 / 返回)都无法使用,因此无法进行任何操作或使用任何功能。我已经尝试了重启等过程,但仍然无法使用。

请告知我如何退回这块手表以换取替换品。

此致

敬礼

Jon Bucknall
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-16T11:23:39.068058

类型判断结果

多重操作列表:
产品不工作 (索取视频)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=17 | Delivered - Left in a safe place
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-16T03:54:47Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We're sorry to hear you're having trouble with your product. Could you please send us a video showing the issue? This will help us determine if it's a product defect or if we can help you with the setup.
We'll review your video and respond within 24 hours.
Important: Please don't return the item until we provide you with the correct return address. The address on the package is not for returns.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-02-27
停更天数:17
查看物流文本
Number:  YT2605000704242317
Package status:  Delivered (7 Days)
Country:  CN -> AU
VYANG 维央:
2026-02-27 08:32 Delivered - Left in a safe place
2026-02-27 07:37 Onboard for delivery
2026-02-27 02:57 In transit to next facility
2026-02-26 22:34 Item processed at sorting facility
2026-02-26 20:37 Arrived at facility
2026-02-26 18:16 In transit to next facility
2026-02-26 13:22 In transit to next facility
2026-02-26 10:30 Item processed at sorting facility
2026-02-25 23:03 Arrived at facility
2026-02-25 22:27 In transit to next facility
2026-02-25 17:49 Item processed at sorting facility
2026-02-25 16:43 DONGGUAN Depart from facility to service provider
2026-02-25 16:32 Delivered to local carrier
2026-02-24 17:38 MELBOURNE, VICTORIA, AU Clearance processing completed - Import
2026-02-24 16:30 In clearance processing - Import
2026-02-24 12:52 AU International flight has arrived
2026-02-24 01:06 International flight has departed
2026-02-22 23:53 CN Arrived at the origin international airport
2026-02-22 15:53 Mainland China, CN Shipment is in transit to next facility
2026-02-22 09:25 Mainland China, CN Departed from sort facility
2026-02-21 20:40 Mainland China, CN Arrived at origin facility
2026-02-20 17:42 DONGGUAN Shipment arrived
2026-02-19 20:42 Parcel information received
2026-02-19 20:42 Shipment information received
======================================
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