Case #1229

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#3465

物流单号：JD0002234322332617

店铺：VA-英国

产品：录音仪

金额：139.0 GBP

物流信息

物流状态：Delivered

最新日期：2026-02-27

更新天数：17天

状态摘要

Delivered | days_update=17 | BRISTOL HOME DELIVERY Delivered, Your parcel has been delivered through your letterbox

查看物流详细信息

Number:  JD0002234322332617
Package status:  Delivered (8 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-27 19:53 BRISTOL HOME DELIVERY Delivered, Your parcel has been delivered through your letterbox
2026-02-27 15:11 BRISTOL HOME DELIVERY Your parcel is with one of our drivers for delivery (due between 11:37 - 13:37)
2026-02-27 08:36 BRISTOL SERVICE CENTRE InTransit, Your parcel has arrived at your delivery depot
2026-02-27 08:36 BRISTOL SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-02-26 20:25 HATFIELD TERMINAL Your parcel is at our national hub
2026-02-26 20:25 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-02-26 01:10 InTransit Custom clearance completed
2026-02-26 01:10 Custom clearance completed
2026-02-25 15:50 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-25 15:50 Parcel arrives at Airport Parcel Arrival
2026-02-25 15:50 Parcel arrives at Airport, Parcel Arrival
2026-02-24 12:30 Parcel is leaving Airport Parcel Leaving Port
2026-02-24 12:30 Parcel is leaving Airport, Parcel Leaving Port
2026-02-24 12:30 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-23 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-23 16:59 Customs declaration completed
2026-02-22 23:05 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-22 18:58 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-22 18:58 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-22 15:44 DONGGUAN Depart from facility to service provider
2026-02-21 15:59 DONGGUAN Shipment arrived
2026-02-21 03:09 YODEL We have your parcel. Please check back for updates
2026-02-20 02:51 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-20 02:47 BRISTOL SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-19 20:46 Parcel information received
2026-02-19 20:46 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

感谢您提供退货运单号给我们 (手动)

分类: 其他问题

[已含回复内容]

核实退回信息 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=17 | BRISTOL HOME DELIVERY Delivered, Your parcel has been delivered through your letterbox

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-16T03:54:51Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We have received the return tracking number you provided and are contacting the warehouse to confirm the receipt progress. Once the item arrives at the warehouse, we will complete the inspection immediately, and upon confirmation that everything is correct, we will process the refund right away. It is expected to arrive within 5-10 working days. If there is anything else you need assistance with, please let us know at any time. We look forward to helping you resolve the issue smoothly.

Best regards,
Lin

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Dear Customer,

We are sorry to learn that you have returned the item.

Before providing a solution, could you please tell us the address you return the package to that we could confirm if the product has been returned to the correct address. You could provide any other receipt that could prove the return, and the receipt must clearly show the delivery address. 

Once we receive your reply, we will get back to you as soon as possible. In order to save your precious time, please try to provide relevant information.

Thank you so much for your cooperation and we are looking forward to your reply.

Best regards,
Lin

物流详情