工单 #42987

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创建:2026-03-16T03:23:30Z | 更新:2026-03-17T07:54:42Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#9173
物流单号:JD0002234322382994
店铺:S-英国
产品:黑色GPS手表
金额:129.0 GBP
物流信息
物流状态:Delivered
最新日期:2026-03-15
更新天数:1天
状态摘要
Delivered | days_update=1 | 7078 Delivered, Your parcel has been collected
查看物流详细信息
Number:  JD0002234322382994
Package status:  Delivered (21 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-15 22:31 7078 Delivered, Your parcel has been collected
2026-03-15 20:01 NANTGARW SERVICE CENTRE Your parcel is ready to collect
2026-03-15 19:59 NANTGARW SERVICE CENTRE Your parcel is ready to collect
2026-03-15 16:59 NANTGARW SERVICE CENTRE DeliveryReady, We have your parcel. Please check back for updates
2026-03-15 16:59 NANTGARW SERVICE CENTRE We have your parcel. Please check back for updates
2026-03-15 16:59 NANTGARW SERVICE CENTRE Your parcel is with one of our drivers for delivery
2026-03-12 17:01 NANTGARW SERVICE CENTRE DeliveryReady, Your parcel is with one of our drivers for delivery
2026-03-12 17:01 NANTGARW SERVICE CENTRE Your parcel is with one of our drivers for delivery
2026-03-12 17:01 NANTGARW SERVICE CENTRE We have your parcel. Please check back for updates
2026-03-10 16:55 NANTGARW SERVICE CENTRE We have your parcel. Please check back for updates
2026-03-08 00:13 NANTGARW SERVICE CENTRE There has been a delay please contact your retailer for more information
2026-03-08 00:13 NANTGARW SERVICE CENTRE InTransit, There has been a delay please contact your retailer for more information
2026-03-07 09:51 NANTGARW SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-03-07 09:51 NANTGARW SERVICE CENTRE InTransit, Your parcel has arrived at your delivery depot
2026-03-06 09:06 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-03-06 09:06 HATFIELD TERMINAL Your parcel is at our national hub
2026-03-05 17:16 Custom clearance completed
2026-03-05 03:59 Parcel arrives at Airport, Parcel Arrival
2026-03-05 03:59 Parcel arrives at Airport Parcel Arrival
2026-03-05 03:59 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-27 18:45 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-27 18:45 Parcel is leaving Airport, Parcel Leaving Port
2026-02-27 18:45 Parcel is leaving Airport Parcel Leaving Port
2026-02-26 22:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-26 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-25 18:32 InTransit Customs declaration completed
2026-02-25 18:32 Customs declaration completed
2026-02-25 02:47 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-25 02:47 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-24 23:04 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-24 23:04 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-24 16:17 DONGGUAN Depart from facility to service provider
2026-02-24 06:07 NANTGARW SERVICE CENTRE Your parcel will be delivered to your chosen InPost Locker. We will send you a collection code when your parcel can be collected
2026-02-24 02:41 NANTGARW SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-24 02:06 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-23 17:31 DONGGUAN Shipment arrived
2026-02-23 11:58 Parcel Data Received
2026-02-23 11:58 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我想退回手表。没有收到带有访问手表代码的电子邮件。请向我提供退货的详细信息
对话统计
总消息:6 条 | 客户:3 条 | 客服:3 条 | 下轮次:4
解析时间:2026-03-17T15:16:05.463552

类型判断结果

多重操作列表:
告知顾客您提供视频,我们会为您解决手表难题,这样您就不用经历退货问题 (手动)
分类: 其他问题
[已含回复内容]
告知顾客我们需要通过您的视频判断手表是否真的无法工作,这样才能进行下一步处理 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=1 | 7078 Delivered, Your parcel has been collected
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-17T07:54:41Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We have prepared a demonstration video that details common troubleshooting and operation steps for the watch. By following the instructions in the video, you can resolve the issue directly without going through the cumbersome return process.

Please take some time to watch the video and then reply to let us know whether everything is back to normal, or if there are any other details you need help with. We will follow up with you promptly.

We sincerely hope you enjoy using your watch and have a great experience!

Best regards,
Lin

---

Dear Customer,

We need to first confirm through the short video you recorded whether the watch is really not functioning properly, so that we can continue with the subsequent process. Please record the scenes where the problem occurs and send them to our customer service email or chat window, so that we can quickly assess and arrange the appropriate solution for you. We look forward to receiving your video and resolving the issue for you as soon as possible.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-15
停更天数:1
查看物流文本
Number:  JD0002234322382994
Package status:  Delivered (21 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-15 22:31 7078 Delivered, Your parcel has been collected
2026-03-15 20:01 NANTGARW SERVICE CENTRE Your parcel is ready to collect
2026-03-15 19:59 NANTGARW SERVICE CENTRE Your parcel is ready to collect
2026-03-15 16:59 NANTGARW SERVICE CENTRE DeliveryReady, We have your parcel. Please check back for updates
2026-03-15 16:59 NANTGARW SERVICE CENTRE We have your parcel. Please check back for updates
2026-03-15 16:59 NANTGARW SERVICE CENTRE Your parcel is with one of our drivers for delivery
2026-03-12 17:01 NANTGARW SERVICE CENTRE DeliveryReady, Your parcel is with one of our drivers for delivery
2026-03-12 17:01 NANTGARW SERVICE CENTRE Your parcel is with one of our drivers for delivery
2026-03-12 17:01 NANTGARW SERVICE CENTRE We have your parcel. Please check back for updates
2026-03-10 16:55 NANTGARW SERVICE CENTRE We have your parcel. Please check back for updates
2026-03-08 00:13 NANTGARW SERVICE CENTRE There has been a delay please contact your retailer for more information
2026-03-08 00:13 NANTGARW SERVICE CENTRE InTransit, There has been a delay please contact your retailer for more information
2026-03-07 09:51 NANTGARW SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-03-07 09:51 NANTGARW SERVICE CENTRE InTransit, Your parcel has arrived at your delivery depot
2026-03-06 09:06 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-03-06 09:06 HATFIELD TERMINAL Your parcel is at our national hub
2026-03-05 17:16 Custom clearance completed
2026-03-05 03:59 Parcel arrives at Airport, Parcel Arrival
2026-03-05 03:59 Parcel arrives at Airport Parcel Arrival
2026-03-05 03:59 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-27 18:45 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-27 18:45 Parcel is leaving Airport, Parcel Leaving Port
2026-02-27 18:45 Parcel is leaving Airport Parcel Leaving Port
2026-02-26 22:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-26 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-25 18:32 InTransit Customs declaration completed
2026-02-25 18:32 Customs declaration completed
2026-02-25 02:47 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-25 02:47 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-24 23:04 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-24 23:04 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-24 16:17 DONGGUAN Depart from facility to service provider
2026-02-24 06:07 NANTGARW SERVICE CENTRE Your parcel will be delivered to your chosen InPost Locker. We will send you a collection code when your parcel can be collected
2026-02-24 02:41 NANTGARW SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-24 02:06 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-23 17:31 DONGGUAN Shipment arrived
2026-02-23 11:58 Parcel Data Received
2026-02-23 11:58 Parcel information received
======================================
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