工单 #42985

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创建:2026-03-16T03:23:30Z | 更新:2026-03-16T03:54:28Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#3089
物流单号:CP958621643IE
店铺:S-爱尔兰
产品:黑色GPS手表
金额:159.0 EUR
物流信息
物流状态:InTransit
最新日期:2026-03-15
更新天数:1天
状态摘要
InTransit | days_update=1 | InTransit Parcel arrives at Airport, Parcel Arrival
查看物流详细信息
Number:  CP958621643IE
Package status:  InTransit (18 Days)
Country:  CN -> IE
VYANG 维央:
2026-03-15 01:49 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-12 13:35 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-12 13:35 Parcel is leaving Airport Parcel Leaving Port
2026-03-12 13:35 Parcel is leaving Airport, Parcel Leaving Port
2026-02-28 18:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-28 18:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-28 16:59 Customs declaration completed
2026-02-28 07:23 We have received information about your incoming item from the sender
2026-02-28 06:53 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-28 03:07 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-28 03:07 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-27 15:28 DONGGUAN Depart from facility to service provider
2026-02-26 16:33 DONGGUAN Shipment arrived
2026-02-26 11:02 Parcel information received
2026-02-26 11:02 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
致相关人员:

我仍然没有收到我在2026年2月25日订购并付款的手表,想知道是什么原因导致延迟。

感谢您。

Gerard O Sullivan
V93x3w9
爱尔兰

来自我的 iPhone
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-16T11:23:41.922994

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
国际物流发货 - 预计 5-12 个工作日送达
分类: 询问订单状态
[已含回复内容]
运输慢/延误解释
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=1 | InTransit Parcel arrives at Airport, Parcel Arrival
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-16T03:54:28Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (CP958621643IE). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

---

Dear Customer,

Thanks for your order. Your package has been shipped internationally (CP958621643IE). Estimated delivery in 5-12 working days.
You can track it at 17track.net/en. Contact us if you need help!

Best regards,
Lin

---

Dear Customer,

We are sorry to have kept you waiting.
The time of logistics transportation will be affected by many factors, such as the weather, remote areas, the package volume carried by the logistics company, and so on, the carrying capacity of every logistics channel also declines, and the logistics transportation is generally slower than before.
Although we have been pursuing the use of high-quality logistics channels, there are still few unexpectedly delays on some extreme conditions. Sincerely hope you can understand. Also, we will continue to follow up the transportation, and to improve the logistics channels.
If you have any questions, please feel free to contact us. We apologize for any inconvenience caused.

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-15
停更天数:1
查看物流文本
Number:  CP958621643IE
Package status:  InTransit (18 Days)
Country:  CN -> IE
VYANG 维央:
2026-03-15 01:49 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-12 13:35 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-12 13:35 Parcel is leaving Airport Parcel Leaving Port
2026-03-12 13:35 Parcel is leaving Airport, Parcel Leaving Port
2026-02-28 18:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-28 18:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-28 16:59 Customs declaration completed
2026-02-28 07:23 We have received information about your incoming item from the sender
2026-02-28 06:53 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-28 03:07 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-28 03:07 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-27 15:28 DONGGUAN Depart from facility to service provider
2026-02-26 16:33 DONGGUAN Shipment arrived
2026-02-26 11:02 Parcel information received
2026-02-26 11:02 Parcel Data Received
======================================
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