工单 #42984

返回工单列表
创建:2026-03-16T03:23:31Z | 更新:2026-03-23T09:02:01Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1746
物流单号:JD0002234322729890
店铺:TA-英国
产品:K30迷你GPS定位器-白色
金额:88.99 GBP
物流信息
物流状态:InfoReceived
最新日期:2026-03-16
更新天数:0天
状态摘要
InfoReceived | days_update=0 | Parcel information received
查看物流详细信息
Number:  JD0002234322729890
Package status:  InfoReceived (0 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-16 10:36 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
你好

请问你能确认这笔退款是否已经处理了吗?

我还没有收到

谢谢
对话统计
总消息:5 条 | 客户:3 条 | 客服:2 条 | 下轮次:3
解析时间:2026-03-23T15:38:14.278294

类型判断结果

多重操作列表:
告知您的退款已办理完毕,通常需要5-10个工作日到账,请耐心等待 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InfoReceived | days_update=0 | Parcel information received
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-23T09:02:00Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

The refund you applied for has been processed, and the funds will generally be returned to the original payment account within 5-10 working days. Please be patient during this period. If you notice any abnormalities in the receipt, please let us know at any time, and we will verify it for you as soon as possible. We look forward to your continued support of our services.

Best regards,
Lin

物流详情

物流状态:InfoReceived
最新日期:2026-03-16
停更天数:
查看物流文本
Number:  JD0002234322729890
Package status:  InfoReceived (0 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-16 10:36 Parcel information received
======================================
Powered by www.17track.net.