Case #1241

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工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

Dear Leo,

Thank you for your email.

It took me a moment to figure this out - because I had reached out almost immediately after making the order to cancel it. I did not realize it had arrived (though I now realize it did), because the product was not at all as advertised. When I received the item, I did not know what it was or who it was from. But now with your email I have figured it out - at least I think so.

I do still have the product, unused - and am happy to send it back. It seems it is some kind of electronic pen, with a paper notebook. The item I had thought I was ordering was not this at all.

I am happy to send it back - can you let me know to where it should be sent? I have attached a photo of what I think the product is. Is this what you sent me?

Warmly,

Kiran

Kiranjit K. Bali
Owner | Clinical Director | LMHC-D | Nationally Certified Counselor

Uprise Mental Health Counseling, PLLC
Ithaca, NY
New York City, NY

License No 006416 (New York)
License No CC6503 (Maine)
License No 10000213(Massachussetts)
License No 97906 (Texas)

EMDRIA-Approved Consultant
Certified EMDR Therapist

PhD, Criminal Justice (Victimology)

Other therapists at Uprise Mental Health Counseling, PLLC:

Patrice Goldstein
Associate Clinical Director | LMHC-D | PatriceGoldstein@UpriseCounseling.com

Alyssa Abbott LMHC-D
AlyssaAbbott@UpriseCounseling.com

South Hill Business Center
950 Danby Rd., Suite 127
Ithaca, NY 14850
(607) 592-6539

Email Confidentiality Notice: The information contained in this transmission is confidential, proprietary or privileged and may be subject to protection under the law, including the Health Insurance Portability and Accountability Act (HIPAA). The message included in this email is for the sole use of the intended individual or entity to whom it is addressed. If you are not the intended recipient, you are notified that any use, distribution or copying of the message is strictly prohibited and you may be subject to criminal or civil penalties. If you received this transmission in error, please contact the sender immediately by replying to this email and delete the material from all computers.

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1267

物流单号：VY00000001518415

店铺：FR-美国

产品：智能笔记本

金额：269.0 USD

物流信息

物流状态：Delivered

最新日期：2026-01-16

更新天数：59天

状态摘要

Delivered | days_update=59 | ITHACA, NY 14850 Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 1:28 pm on January 16, 2026 in ITHACA, NY 14850.

查看物流详细信息

Number:  VY00000001518415
Package status:  Delivered (27 Days)
Country:  CN -> US
VYANG 维央:
2026-01-16 13:28 ITHACA, NY 14850 Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 1:28 pm on January 16, 2026 in ITHACA, NY 14850.
2026-01-16 06:16 ITHACA, NY 14850 Out for Delivery, Expected Delivery by 9:00pm -> Your item is out for delivery on January 16, 2026 at 6:16 am in ITHACA, NY 14850.
2026-01-16 06:16 ITHACA, NY 14850 Out for Delivery
2026-01-16 06:05 ITHACA, NY 14850 Arrived at Post Office
2026-01-16 01:57 ROCHESTER NY DISTRIBUTION CENTER Departed USPS Regional Facility
2026-01-15 23:09 ROCHESTER NY DISTRIBUTION CENTER Departed USPS Regional Facility -> Your item departed our USPS facility in ROCHESTER NY DISTRIBUTION CENTER on January 15, 2026 at 11:09 pm. The item is currently in transit to the destination.
2026-01-15 08:35 ROCHESTER NY DISTRIBUTION CENTER Arrived at USPS Regional Facility
2026-01-15 08:35 ROCHESTER NY DISTRIBUTION CENTER Arrived at USPS Regional Facility -> Your item arrived at our USPS facility in ROCHESTER NY DISTRIBUTION CENTER on January 15, 2026 at 8:35 am. The item is currently in transit to the destination.
2026-01-15 05:31 US In Transit to Next Facility
2026-01-15 02:52 WARRENDALE PA DISTRIBUTION CENTER Departed USPS Regional Facility
2026-01-14 18:58 WARRENDALE PA DISTRIBUTION CENTER Arrived at USPS Regional Destination Facility
2026-01-14 18:58 WARRENDALE PA DISTRIBUTION CENTER Arrived at USPS Regional Destination Facility -> Your item arrived at our WARRENDALE PA DISTRIBUTION CENTER destination facility on January 14, 2026 at 6:58 pm. The item is currently in transit to the destination.
2026-01-10 09:31 In Transit to Next Facility
2026-01-10 09:31 US In Transit Arriving On Time -> Your package is moving within the USPS network and is on track to be delivered by the expected delivery date. As of January 10, 2026 at 9:31 am, it is currently in transit to the next facility.
2026-01-10 09:31 US In Transit to Next Facility -> Your package is moving within the USPS network and is on track to be delivered to its final destination. As of January 10 2026 at 9:31 am, it is currently in transit to the next facility.
2026-01-09 17:07 US In Transit to Next Facility
2026-01-09 17:07 US In Transit Arriving On Time -> Your package is moving within the USPS network and is on track to be delivered by the expected delivery date. As of January 9, 2026 at 5:07 pm, it is currently in transit to the next facility.
2026-01-09 01:30 ANAHEIM CA DISTRIBUTION CENTER Departed USPS Regional Facility -> Your item departed our USPS facility in ANAHEIM CA DISTRIBUTION CENTER on January 9, 2026 at 1:30 am. The item is currently in transit to the destination.
2026-01-09 01:30 ANAHEIM CA DISTRIBUTION CENTER Departed USPS Regional Facility
2026-01-08 21:42 ANAHEIM CA DISTRIBUTION CENTER Departed USPS Regional Facility -> Your item departed our USPS facility in ANAHEIM CA DISTRIBUTION CENTER on January 8, 2026 at 9:42 pm. The item is currently in transit to the destination.
2026-01-08 15:21 ANAHEIM CA DISTRIBUTION CENTER Arrived at USPS Regional Origin Facility
2026-01-08 14:06 LOS ANGELES, CA 90045 Accepted at USPS Origin Facility
2026-01-05 17:44 US Arrived at Facility
2026-01-03 20:12 LOS ANGELES, CA 90045 Shipping Label Created, USPS Awaiting Item -> A shipping label has been prepared for your item. A delivery date will be provided when USPS receives the package; contact the shipper or shipping partner with any inquiries.
2026-01-03 20:12 LOS ANGELES,CA 90045 Shipping Label Created, USPS Awaiting Item
2026-01-03 11:00 US Clearance processing completed - Import
2026-01-02 10:59 US In clearance processing - Import
2026-01-01 19:58 US International flight has arrived
2025-12-31 15:56 International flight has departed
2025-12-27 10:50 The currently planned flight will depart / be executed on December 31st
2025-12-25 09:50 Export clearance success
2025-12-22 19:49 Export customs clearance started
2025-12-22 12:44 SHENZHEN Shipment is in transit to next facility
2025-12-21 13:57 DONGGUAN Depart from facility to service provider
2025-12-20 21:54 DONGGUAN Shipment arrived
2025-12-20 12:16 Parcel information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

拒付去信提供退货地址 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=59 | ITHACA, NY 14850 Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 1:28 pm on January 16, 2026 in ITHACA, NY 14850.

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-16T03:54:24Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Hello!

Thank you for your cooperation. Please return the package to us at the following address so we can process your request as soon as possible:

Return Address:

Recipient: Huang Haodi (VY0112)

Phone number: +86 13312988847

Address: 2nd Floor, Building G, Zhenghan Warehouse, No. 8, Pulong West Road, Tangxia Town, Dongguan City, Guangdong Province, China

Postal code: 523730

Country: China

Kindly Reminder:

Add a note: Please include a note in the package with your order number [Enter your order number here] so we can process your refund immediately upon receiving the returned package.

Proper Packaging: Please ensure the product is properly packaged to avoid damage during transit. If the returned item is damaged and affects resale, we will be unable to process a full refund.

We hope this information is helpful. Please feel free to contact us if you have any questions.

Best regards,
Lin

物流详情