工单 #42975

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创建:2026-03-16T03:23:31Z | 更新:2026-03-19T06:11:12Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
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生成和发送

订单字段

姓名:晓琳
订单号:#9799
物流单号:4PX3002523941478CN
店铺:S-美国
产品:智能门铃-黑色
金额:159.0 USD
物流信息
物流状态:Delivered
最新日期:2026-03-05
更新天数:13天
状态摘要
Delivered | days_update=13 | US Your shipment has been delivered successfully
查看物流详细信息
Number:  4PX3002523941478CN
Package status:  Delivered (8 Days)
Country:  CN -> US
VYANG 维央:
2026-03-05 09:28 US Your shipment has been delivered successfully
2026-03-04 12:17 Your shipment is out for delivery
2026-03-02 22:39 Your shipment has arrived at last mile station
2026-03-02 22:39 Your shipment has been processed at sorting center and ready for shipping
2026-03-02 22:39 Your shipment has been processed at sorting center and ready for shipping
2026-03-02 22:38 Your shipment has been accepted by delivery carrier
2026-03-02 22:06 Your shipment has arrived at sorting center
2026-03-02 18:14 In transit,it'sprogressing through delivery network
2026-03-02 18:14 In transitit'sprogressing through delivery network
2026-03-01 21:20 ORD Depart from the destination distribution center.
2026-03-01 17:50 Released from customs: customs cleared.
2026-03-01 17:50 Released from customs: customs cleared.
2026-02-28 18:24 ORD Customs clearance agent received the shipment in destnation country.
2026-02-28 09:10 Arrival to the destination airport
2026-02-28 03:36 Departure from the original airport
2026-02-27 02:05 Hand over to airline.
2026-02-26 08:12 Nancheng Depart from facility to service provider.
2026-02-26 03:03 Nancheng Shipment arrived at facility and measured.
2026-02-26 02:58 Nancheng Shipment arrived at facility and measured.
2026-02-26 02:58 Nancheng Shipment picked up.
2026-02-25 20:28 DONGGUAN Depart from facility to service provider
2026-02-25 19:15 DONGGUAN Shipment arrived
2026-02-25 11:14 Parcel information received
2026-02-25 10:38 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
你在要求一个视频……我已经82岁了,很遗憾不知道如何提供。
对话统计
总消息:10 条 | 客户:5 条 | 客服:5 条 | 下轮次:6
解析时间:2026-03-19T10:22:47.130553

类型判断结果

多重操作列表:
请您在设备响警报的时候,录制视频,录制一下设备的环境,证明设备是在无人的时候响的警报 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=13 | US Your shipment has been delivered successfully
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-19T06:11:11Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We have received your feedback regarding the device alarm and would like to further confirm the specific scenario in which the alarm was triggered. To ensure that we can determine if it was a false alarm in the absence of people, please record a short video on your phone when the alarm goes off, capturing the device, the surrounding environment, and the alarm sound as much as possible. Once the video is recorded, please upload it directly to our customer service system or reply to this email with the attachment.

After receiving the video, we will analyze it immediately and provide you with a clear resolution plan as soon as possible. Thank you very much for your cooperation, and we look forward to helping you resolve the issue promptly.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-05
停更天数:13
查看物流文本
Number:  4PX3002523941478CN
Package status:  Delivered (8 Days)
Country:  CN -> US
VYANG 维央:
2026-03-05 09:28 US Your shipment has been delivered successfully
2026-03-04 12:17 Your shipment is out for delivery
2026-03-02 22:39 Your shipment has arrived at last mile station
2026-03-02 22:39 Your shipment has been processed at sorting center and ready for shipping
2026-03-02 22:39 Your shipment has been processed at sorting center and ready for shipping
2026-03-02 22:38 Your shipment has been accepted by delivery carrier
2026-03-02 22:06 Your shipment has arrived at sorting center
2026-03-02 18:14 In transit,it'sprogressing through delivery network
2026-03-02 18:14 In transitit'sprogressing through delivery network
2026-03-01 21:20 ORD Depart from the destination distribution center.
2026-03-01 17:50 Released from customs: customs cleared.
2026-03-01 17:50 Released from customs: customs cleared.
2026-02-28 18:24 ORD Customs clearance agent received the shipment in destnation country.
2026-02-28 09:10 Arrival to the destination airport
2026-02-28 03:36 Departure from the original airport
2026-02-27 02:05 Hand over to airline.
2026-02-26 08:12 Nancheng Depart from facility to service provider.
2026-02-26 03:03 Nancheng Shipment arrived at facility and measured.
2026-02-26 02:58 Nancheng Shipment arrived at facility and measured.
2026-02-26 02:58 Nancheng Shipment picked up.
2026-02-25 20:28 DONGGUAN Depart from facility to service provider
2026-02-25 19:15 DONGGUAN Shipment arrived
2026-02-25 11:14 Parcel information received
2026-02-25 10:38 Parcel information received
======================================
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