Case #1245

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#2354

物流单号：CP958478598IE

店铺：M-爱尔兰

产品：除湿机-英规

金额：229.0 EUR

物流信息

物流状态：Delivered

最新日期：2026-02-25

更新天数：26天

状态摘要

Delivered | days_update=26 | Delivered Your item has been delivered

查看物流详细信息

Number:  CP958478598IE
Package status:  Delivered (6 Days)
Country:  CN -> IE
VYANG 维央:
2026-02-25 16:15 Delivered Your item has been delivered
2026-02-25 11:53 Your item is out for delivery
2026-02-25 11:53 InTransit Your item is out for delivery. We expect to be with you between 08:30 - 10:15
2026-02-25 01:04 InTransit Your item is being sorted for delivery
2026-02-25 01:04 Your item is being sorted for delivery
2026-02-25 00:51 We have your item and will process it for delivery
2026-02-24 19:25 Custom clearance completed
2026-02-24 19:25 InTransit Custom clearance completed
2026-02-23 20:59 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-23 20:59 Parcel arrives at Airport Parcel Arrival
2026-02-23 20:59 Parcel arrives at Airport, Parcel Arrival
2026-02-22 06:43 Parcel is leaving Airport Parcel Leaving Port
2026-02-22 06:43 Parcel is leaving Airport, Parcel Leaving Port
2026-02-21 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-21 13:00 Customs declaration completed
2026-02-21 03:22 We have received information about your incoming item from the sender
2026-02-21 02:49 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-20 21:06 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-20 21:06 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-20 17:47 DONGGUAN Depart from facility to service provider
2026-02-20 15:29 DONGGUAN Shipment arrived
2026-02-19 21:49 Parcel information received
2026-02-19 21:49 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

协商方案 A: 退3%保留 vs 自费退货(扣15%费)

分类: 退货请求

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=26 | Delivered Your item has been delivered

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-24T03:57:54Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We sincerely apologize that our products did not meet your expectations.
As we value our customers' shopping experience, we would like to offer you two solutions:
1.A refund of 3% of your order value while keeping the product.
2.Return the item for a refund, with the following conditions: 
?You will be responsible for all shipping costs (both initial delivery and return shipping to Hong Kong)
?A 15% handling fee will be deducted from the refund
?The return process takes approximately one month
?Return shipping costs are approximately 35 (please check with your local post office for exact rates)
?You must provide tracking information
?Refund will be processed after we receive the item
?Please note: If the international package is held by customs and cannot be cleared, we will be unable to process any refund as we have not received the returned item
Please let us know your preferred option so we can provide either the refund or return address.
Important: Please wait for our email with the authorized return address before shipping. Do not use the address on the original package, as this is not our returns address. We cannot be responsible for items sent to incorrect addresses.

Best regards,
Lin

物流详情