工单 #42972

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创建:2026-03-16T03:23:31Z | 更新:2026-03-23T10:57:34Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#10550
物流单号:4PX3002551760997CN
店铺:S-美国
产品:电动剃须刀-黑色
金额:118.99 USD
物流信息
物流状态:InTransit
最新日期:2026-03-15
更新天数:1天
状态摘要
InTransit | days_update=1 | Midlothian Out for Delivery
查看物流详细信息
Number:  4PX3002551760997CN
Package status:  InTransit (7 Days)
Country:  CN -> US
VYANG 维央:
2026-03-15 06:52 Midlothian Out for Delivery
2026-03-15 06:47 Richmond Departed GOFO Delivery Station
2026-03-14 19:42 Richmond Arrived at GOFO Delivery Station
2026-03-14 19:27 Richmond In Transit to Next Facility
2026-03-14 10:43 Carteret Departed GOFO Regional Hub
2026-03-14 02:37 Carteret Arrived at GOFO Regional Hub
2026-03-13 18:20 In transit it's progressing through Post network
2026-03-13 15:26 Customs clearance agent received the shipment in destnation country.
2026-03-13 12:34 Clearance processing completed.
2026-03-12 21:12 Arrival to the destination airport
2026-03-12 15:14 Departure from the original airport
2026-03-12 03:06 Hand over to airline.
2026-03-10 07:49 Nancheng Depart from facility to service provider.
2026-03-10 03:21 Nancheng Shipment arrived at facility and measured.
2026-03-10 03:17 Nancheng Shipment arrived at facility and measured.
2026-03-10 03:17 Nancheng Shipment picked up.
2026-03-09 21:45 DONGGUAN Depart from facility to service provider
2026-03-09 16:13 DONGGUAN Shipment arrived
2026-03-09 12:17 Shipping Label Created
2026-03-08 14:05 Parcel information received
2026-03-08 14:05 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
正确。请继续办理退款。谢谢,琳达
对话统计
总消息:8 条 | 客户:4 条 | 客服:4 条 | 下轮次:5
解析时间:2026-03-23T18:50:12.797140

类型判断结果

多重操作列表:
安排退款 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=1 | Midlothian Out for Delivery
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-23T10:57:31Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Hi,
We've processed a refund of USD 3.57 for your order 10550 You should receive it within 5-10 business days. Please let us know if you don't receive it by then.
Thanks for your understanding.

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-15
停更天数:1
查看物流文本
Number:  4PX3002551760997CN
Package status:  InTransit (7 Days)
Country:  CN -> US
VYANG 维央:
2026-03-15 06:52 Midlothian Out for Delivery
2026-03-15 06:47 Richmond Departed GOFO Delivery Station
2026-03-14 19:42 Richmond Arrived at GOFO Delivery Station
2026-03-14 19:27 Richmond In Transit to Next Facility
2026-03-14 10:43 Carteret Departed GOFO Regional Hub
2026-03-14 02:37 Carteret Arrived at GOFO Regional Hub
2026-03-13 18:20 In transit it's progressing through Post network
2026-03-13 15:26 Customs clearance agent received the shipment in destnation country.
2026-03-13 12:34 Clearance processing completed.
2026-03-12 21:12 Arrival to the destination airport
2026-03-12 15:14 Departure from the original airport
2026-03-12 03:06 Hand over to airline.
2026-03-10 07:49 Nancheng Depart from facility to service provider.
2026-03-10 03:21 Nancheng Shipment arrived at facility and measured.
2026-03-10 03:17 Nancheng Shipment arrived at facility and measured.
2026-03-10 03:17 Nancheng Shipment picked up.
2026-03-09 21:45 DONGGUAN Depart from facility to service provider
2026-03-09 16:13 DONGGUAN Shipment arrived
2026-03-09 12:17 Shipping Label Created
2026-03-08 14:05 Parcel information received
2026-03-08 14:05 Parcel information received
======================================
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