Case #1247

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#4140

物流单号：H048SA0067771096

店铺：ELE-英国

产品：白色面罩+颈部套装

金额：259.0 GBP

物流信息

物流状态：Delivered

最新日期：2025-12-24

更新天数：82天

状态摘要

Delivered | days_update=82 | Delivered This parcel has been delivered to the customers garage

查看物流详细信息

Number:  H048SA0067771096
Package status:  Delivered (13 Days)
Country:  CN -> GB
VYANG 维央:
2025-12-24 21:14 Delivered This parcel has been delivered to the customers garage
2025-12-24 19:47 ETA of delivery
2025-12-24 19:11 The courier has received this parcel for delivery and will set a delivery time shortly
2025-12-24 04:05 This parcel is on its way to the courier
2025-12-24 03:07 This parcel is on its way to the courier
2025-12-24 02:49 Parcel processed at the depot
2025-12-23 15:24 InTransit Parcel processed at the hub
2025-12-23 15:24 Parcel processed at the hub
2025-12-23 15:23 We've received this parcel at the hub and will be sorted to the customers delivery depot
2025-12-22 20:21 Custom clearance completed
2025-12-22 20:21 InTransit Custom clearance completed
2025-12-22 03:34 InTransit Parcel arrives at Airport, Parcel Arrival
2025-12-22 03:34 Parcel arrives at Airport Parcel Arrival
2025-12-19 19:32 Parcel is leaving Airport Parcel Leaving Port
2025-12-19 19:32 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-17 15:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-17 15:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-12-14 23:01 InTransit Customs declaration completed
2025-12-14 23:01 Customs declaration completed
2025-12-14 04:01 Collected by Evri
2025-12-14 04:01 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-13 23:23 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-13 23:23 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-13 19:54 DONGGUAN Depart from facility to service provider
2025-12-13 11:28 DONGGUAN Shipment arrived
2025-12-12 10:49 We have received the details for this parcel and expect it to reach the Evri network shortly
2025-12-12 10:49 Parcel information received
2025-12-12 10:49 Parcel Data Received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

很抱歉，您申请拒付，资金退还给您，我们没有收到款项，所以也请您自费退回包裹 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=82 | Delivered This parcel has been delivered to the customers garage

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-25T05:40:02Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Hello!

Thank you for your further explanation. Regarding the return shipping costs you mentioned, we need to provide you with an objective explanation of the current accounting situation:

1. Regarding the payment status: Upon verification, since you initiated a chargeback request through your payment institution/bank, the funds for this order have been directly deducted from our account and returned to you by the bank. This means that we have now fully refunded your funds, and our company does not hold any of your payment.

2. Regarding return shipping costs: Given that you have received a full refund, according to the principle of fairness in after-sales service:

Product ownership: Since the transaction amount has been fully refunded to you, the ownership of the product still belongs to our company and should be returned.

Cost liability: Because this was not a regular return initiated through our system, but rather a forced withdrawal of funds through the bank, we cannot generate a prepaid return label for you. Therefore, you will need to bear the shipping costs yourself when returning the product.

Please provide us with the **tracking number** via email after you send it out. Once the package is received, we will officially close this order. Thank you for your understanding and cooperation.

Best regards,
Lin

物流详情