工单 #42962

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创建:2026-03-16T03:23:31Z | 更新:2026-03-16T06:06:21Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#4386
物流单号:4PX3002512386495CN
店铺:VA-美国
产品:白色电子相框-美规
金额:209.0 USD
物流信息
物流状态:Delivered
最新日期:2026-02-26
更新天数:18天
状态摘要
Delivered | days_update=18 | Los Angeles, CA 90025 Delivered. Position: Front door
查看物流详细信息
Number:  4PX3002512386495CN
Package status:  Delivered (5 Days)
Country:  CN -> US
VYANG 维央:
2026-02-26 14:12 Los Angeles, CA 90025 Delivered. Position: Front door
2026-02-26 05:30 Los Angeles, CA 90025 Out for Delivery
2026-02-25 19:29 Montebello, CA 90640 Processing at Designated Facility
2026-02-25 17:41 In transit it's progressing through Post network
2026-02-25 11:00 Customs clearance agent received the shipment in destnation country.
2026-02-25 03:21 Released from customs: customs cleared.
2026-02-24 23:15 Departure from the original airport
2026-02-24 19:36 Arrival to the destination airport
2026-02-24 06:00 Hand over to airline.
2026-02-22 06:36 Nancheng Depart from facility to service provider.
2026-02-22 01:41 Nancheng Shipment arrived at facility and measured.
2026-02-22 01:35 Nancheng Shipment arrived at facility and measured.
2026-02-22 01:35 Nancheng Shipment picked up.
2026-02-21 17:42 DONGGUAN Depart from facility to service provider
2026-02-21 15:43 DONGGUAN Shipment arrived
2026-02-21 09:35 Montebello, CA 90640 Shipping Label Created
2026-02-19 21:04 Parcel information received
2026-02-19 21:04 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我收到了你们的产品 Vassco 订单 4386,我无法告诉你它有多糟糕,我对它有多不满意。它有一个糟糕的用户界面,而且在触摸屏上没有响应——我甚至一次只能下载一张照片。我通过 Facebook 购买真是一个错误。这是一堆垃圾。

我会在互联网上到处发布我的不满。
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-16T11:24:30.542659

类型判断结果

多重操作列表:
产品不工作 (索取视频)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=18 | Los Angeles, CA 90025 Delivered. Position: Front door
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-16T06:06:20Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We're sorry to hear you're having trouble with your product. Could you please send us a video showing the issue? This will help us determine if it's a product defect or if we can help you with the setup.
We'll review your video and respond within 24 hours.
Important: Please don't return the item until we provide you with the correct return address. The address on the package is not for returns.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-02-26
停更天数:18
查看物流文本
Number:  4PX3002512386495CN
Package status:  Delivered (5 Days)
Country:  CN -> US
VYANG 维央:
2026-02-26 14:12 Los Angeles, CA 90025 Delivered. Position: Front door
2026-02-26 05:30 Los Angeles, CA 90025 Out for Delivery
2026-02-25 19:29 Montebello, CA 90640 Processing at Designated Facility
2026-02-25 17:41 In transit it's progressing through Post network
2026-02-25 11:00 Customs clearance agent received the shipment in destnation country.
2026-02-25 03:21 Released from customs: customs cleared.
2026-02-24 23:15 Departure from the original airport
2026-02-24 19:36 Arrival to the destination airport
2026-02-24 06:00 Hand over to airline.
2026-02-22 06:36 Nancheng Depart from facility to service provider.
2026-02-22 01:41 Nancheng Shipment arrived at facility and measured.
2026-02-22 01:35 Nancheng Shipment arrived at facility and measured.
2026-02-22 01:35 Nancheng Shipment picked up.
2026-02-21 17:42 DONGGUAN Depart from facility to service provider
2026-02-21 15:43 DONGGUAN Shipment arrived
2026-02-21 09:35 Montebello, CA 90640 Shipping Label Created
2026-02-19 21:04 Parcel information received
2026-02-19 21:04 Parcel information received
======================================
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