工单 #42960

返回工单列表
创建:2026-03-16T03:23:31Z | 更新:2026-03-16T06:06:24Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1745
物流单号:JD0002234322729888
店铺:TA-英国
产品:K30迷你GPS定位器-白色
金额:79.0 GBP
物流信息
物流状态:InfoReceived
最新日期:2026-03-16
更新天数:0天
状态摘要
InfoReceived | days_update=0 | Parcel information received
查看物流详细信息
Number:  JD0002234322729888
Package status:  InfoReceived (0 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-16 10:36 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
你好,

我刚刚在你们这里下了订单,但没有意识到追踪器有颜色可选。我订购的是白色的,但想换成黑色——请问你们可以修改订单吗?

谢谢,

理查德

通过 Android 上的 AOL 发送
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-16T11:24:30.993811

类型判断结果

多重操作列表:
告知我们已经收到您申请更换黑色的请求,我们尝试联系仓库修改 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InfoReceived | days_update=0 | Parcel information received
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-16T06:06:23Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We have received your request to change the product to black and are contacting the warehouse to make the modification for you. If the warehouse needs further confirmation or additional information, we will inform you immediately. We look forward to completing the exchange for you as soon as possible, so you can receive the desired product soon.

Best regards,
Lin

物流详情

物流状态:InfoReceived
最新日期:2026-03-16
停更天数:
查看物流文本
Number:  JD0002234322729888
Package status:  InfoReceived (0 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-16 10:36 Parcel information received
======================================
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