Case #1260

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操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1928

物流单号：JD0002234322364685

店铺：Luv-英国

产品：除湿机-英规

金额：169.0 GBP

物流信息

物流状态：Delivered

最新日期：2026-03-03

更新天数：17天

状态摘要

Delivered | days_update=17 | BRISTOL SERVICE CENTRE Delivered, Your parcel has been delivered to a safe place (Outbuilding)

查看物流详细信息

Number:  JD0002234322364685
Package status:  Delivered (10 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-03 21:20 BRISTOL SERVICE CENTRE Delivered, Your parcel has been delivered to a safe place (Outbuilding)
2026-03-03 16:55 BRISTOL SERVICE CENTRE We have your parcel. Please check back for updates
2026-03-03 16:55 BRISTOL SERVICE CENTRE DeliveryReady, We have your parcel. Please check back for updates
2026-03-03 16:55 BRISTOL SERVICE CENTRE We have your parcel. Please check back for updates
2026-03-03 16:55 BRISTOL SERVICE CENTRE Your parcel is with one of our drivers for delivery (due between 11:32 - 13:32)
2026-03-03 16:55 BRISTOL SERVICE CENTRE Your parcel is with one of our drivers for delivery (due between 11:32 - 13:32)
2026-03-03 07:38 BRISTOL SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-03-03 07:38 BRISTOL SERVICE CENTRE InTransit, Your parcel has arrived at your delivery depot
2026-03-02 00:53 HATFIELD TERMINAL Your parcel is at our national hub
2026-03-02 00:53 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-02-28 21:50 InTransit Custom clearance completed
2026-02-28 21:50 Custom clearance completed
2026-02-28 01:29 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-28 01:29 Parcel arrives at Airport Parcel Arrival
2026-02-26 08:25 Parcel is leaving Airport, Parcel Leaving Port
2026-02-26 08:25 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-26 08:25 Parcel is leaving Airport Parcel Leaving Port
2026-02-25 03:58 YODEL We have your parcel. Please check back for updates
2026-02-25 03:58 YODEL InTransit, We have your parcel. Please check back for updates
2026-02-24 11:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-24 11:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-24 10:00 Customs declaration completed
2026-02-24 02:45 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-24 02:45 YODEL InTransit, Your parcel is on its way to Yodel. Please check back for updates
2026-02-24 02:38 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-23 23:14 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-23 23:14 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-22 15:43 DONGGUAN Depart from facility to service provider
2026-02-22 15:29 DONGGUAN Shipment arrived
2026-02-22 02:29 BRISTOL SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-22 01:52 Parcel information received
2026-02-22 01:52 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

待确认退款金额 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=17 | BRISTOL SERVICE CENTRE Delivered, Your parcel has been delivered to a safe place (Outbuilding)

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-25T08:41:54Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Hi,
We are sorry to hear that you still want to cancel this order.  We confirm that we will refund 3% of your order amount, which is GBP 169.00*3%=GBP 5.07
Please confirm if this refund amount is correct. Once we receive your confirmation, we will process the refund immediately.

Best regards,
Lin

物流详情