工单 #42955

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创建:2026-03-16T03:23:31Z | 更新:2026-03-25T05:40:04Z

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客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
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生成和发送

订单字段

姓名:晓琳
订单号:#4434
物流单号:LP1000037473906CN
店铺:Ele-加拿大
产品:黑色面罩
金额:299.0 CAD
物流信息
物流状态:Delivered
最新日期:2026-03-11
更新天数:5天
状态摘要
Delivered | days_update=5 | Package deliveredDelivered
查看物流详细信息
Number:  LP1000037473906CN
Package status:  Delivered (12 Days)
Country:  CN -> CA
VYANG 维央:
2026-03-11 10:48 Package deliveredDelivered
2026-03-11 10:02 Arrived at pick-up point. Package available for collection.Notice card left indicating where and when to pick up item
2026-03-10 12:31 Received by local delivery companyItem processed
2026-03-08 13:33 Received by local delivery companyItem in transit
2026-03-08 10:33 Received by local delivery companyItem processed
2026-03-07 12:32 Received by local delivery companyItem in transit
2026-03-05 20:32 Import customs clearance completeCleared customs
2026-03-05 14:18 Expected delivery date updated
2026-03-05 12:32 Import customs clearance completeItem was released by customs and is now with canada post for processing
2026-03-05 10:46 Arrived at customsCollected from airport terminal
2026-03-04 18:55 Arrived at linehaul officeArrival to the destination airport
2026-03-04 15:30 Departed from departure country/regionDeparture from the original airport
2026-03-04 11:04 Departed from departure country/regionUplifted from transshipment hub
2026-03-04 02:05 Leaving from departure country/regionHand over to airline.
2026-03-04 00:10 Expected delivery date updated
2026-03-04 00:09 Electronic information submitted by shipper
2026-03-03 11:02 Shipping information received
2026-03-02 03:39 Departed from sorting centerDepart from facility to service provider.
2026-03-02 02:03 Processing at sorting centerShipment arrived at facility and measured.
2026-03-02 02:01 Processing at sorting centerShipment arrived at facility and measured.
2026-03-02 02:01 Received by logistics companyShipment picked up.
2026-03-01 17:55 DONGGUAN Depart from facility to service provider
2026-03-01 15:03 DONGGUAN Shipment arrived
2026-02-28 10:17 Shipment info receivedParcel information received
2026-02-28 10:17 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我对这两个选项都不是特别感兴趣,我们还能弄出其他什么办法吗?

利亚姆
对话统计
总消息:5 条 | 客户:3 条 | 客服:2 条 | 下轮次:3
解析时间:2026-03-25T10:17:24.438547

类型判断结果

多重操作列表:
协商方案 B: 退10%保留 vs 自费退货
分类: 退货请求
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=5 | Package deliveredDelivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-25T05:40:03Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We're committed to resolving your concern and would like to offer two solutions:

1.We can refund 10% of your order amount while you keep the product.
2.You can return the item for a refund (shipping cost will be at your expense). Once we receive the undamaged product, we'll process your refund minus any applicable handling fees.

Important Note: Please don't send any returns until we provide the correct return address. The address on your package is not our returns facility - sending items there may result in loss.
Please let me know which option you prefer so I can assist you further.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-11
停更天数:5
查看物流文本
Number:  LP1000037473906CN
Package status:  Delivered (12 Days)
Country:  CN -> CA
VYANG 维央:
2026-03-11 10:48 Package deliveredDelivered
2026-03-11 10:02 Arrived at pick-up point. Package available for collection.Notice card left indicating where and when to pick up item
2026-03-10 12:31 Received by local delivery companyItem processed
2026-03-08 13:33 Received by local delivery companyItem in transit
2026-03-08 10:33 Received by local delivery companyItem processed
2026-03-07 12:32 Received by local delivery companyItem in transit
2026-03-05 20:32 Import customs clearance completeCleared customs
2026-03-05 14:18 Expected delivery date updated
2026-03-05 12:32 Import customs clearance completeItem was released by customs and is now with canada post for processing
2026-03-05 10:46 Arrived at customsCollected from airport terminal
2026-03-04 18:55 Arrived at linehaul officeArrival to the destination airport
2026-03-04 15:30 Departed from departure country/regionDeparture from the original airport
2026-03-04 11:04 Departed from departure country/regionUplifted from transshipment hub
2026-03-04 02:05 Leaving from departure country/regionHand over to airline.
2026-03-04 00:10 Expected delivery date updated
2026-03-04 00:09 Electronic information submitted by shipper
2026-03-03 11:02 Shipping information received
2026-03-02 03:39 Departed from sorting centerDepart from facility to service provider.
2026-03-02 02:03 Processing at sorting centerShipment arrived at facility and measured.
2026-03-02 02:01 Processing at sorting centerShipment arrived at facility and measured.
2026-03-02 02:01 Received by logistics companyShipment picked up.
2026-03-01 17:55 DONGGUAN Depart from facility to service provider
2026-03-01 15:03 DONGGUAN Shipment arrived
2026-02-28 10:17 Shipment info receivedParcel information received
2026-02-28 10:17 Parcel information received
======================================
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