工单 #42948

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创建:2026-03-16T03:23:32Z | 更新:2026-03-16T06:06:58Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1213
物流单号:LP1000030581578CN
店铺:M-新西兰
产品:K8空气净化器
金额:309.0 NZD
物流信息
物流状态:Delivered
最新日期:2026-01-19
更新天数:56天
状态摘要
Delivered | days_update=56 | Package deliveredDelivered
查看物流详细信息
Number:  LP1000030581578CN
Package status:  Delivered (11 Days)
Country:  CN -> NZ
VYANG 维央:
2026-01-19 13:27 Package deliveredDelivered
2026-01-19 12:16 Out for deliveryOn courier vehicle for delivery
2026-01-15 17:23 Your parcel is in transit to delivery depot
2026-01-15 14:15 Received by local delivery companyPicked up
2026-01-15 12:16 Shipment on the wayHanded over to final mile carrier.
2026-01-15 12:15 Import customs clearance completeCustoms cleared in nz
2026-01-14 13:26 Arrived at linehaul officeArrival to the destination airport
2026-01-14 13:23 Customs data received – shipment on route to destination country
2026-01-14 11:13 Customs data processed– shipment on route to destination country
2026-01-13 21:44 Departed from departure country/regionDeparture from the original airport
2026-01-13 00:42 Leaving from departure country/regionHand over to airline.
2026-01-11 08:00 Departed from sorting centerDepart from facility to service provider.
2026-01-11 04:19 Tracking number allocated & order ready
2026-01-10 23:21 Processing at sorting centerShipment arrived at facility and measured.
2026-01-10 23:19 Processing at sorting centerShipment arrived at facility and measured.
2026-01-10 23:19 Received by logistics companyShipment picked up.
2026-01-10 20:50 DONGGUAN Depart from facility to service provider
2026-01-10 11:00 DONGGUAN Shipment arrived
2026-01-09 11:47 Shipment info receivedParcel information received
2026-01-09 11:47 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
嗨,Karen,

你的流程现在处于什么阶段?我什么时候可以收到退款?谢谢。
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-16T11:24:35.919815

类型判断结果

多重操作列表:
告知顾客查看您退货的包裹显示已签收,已咨询仓库是否收到 (手动)
分类: 其他问题
[已含回复内容]
告知顾客仓库收到了您的包裹,我们需要扣除15%的上架手续费,也就是给您的订单1213,退款NZD 309.00*85%=262.65 NZD (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=56 | Package deliveredDelivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-16T06:06:56Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

The logistics information for the package shows that it has been signed for. We have contacted the warehouse immediately to confirm whether the goods have been received. The warehouse is currently verifying, and we will inform you of the results shortly. Please wait a moment, and if there is any further information, we will notify you as soon as possible. We look forward to resolving the issue for you quickly.

Best regards,
Lin

---

Dear Customer,

We have received your package at the warehouse. Next, a 15% shelving fee will be deducted, and the actual amount of your order is 1213 yuan. The refund will be calculated at 85% of 309.00 NZD, approximately 262.65 NZD.  
The refund will be returned to the original payment method within 5-10 working days. Please keep an eye on your account for changes.  
We look forward to your continued support of our services. If you have any questions, feel free to let us know.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-01-19
停更天数:56
查看物流文本
Number:  LP1000030581578CN
Package status:  Delivered (11 Days)
Country:  CN -> NZ
VYANG 维央:
2026-01-19 13:27 Package deliveredDelivered
2026-01-19 12:16 Out for deliveryOn courier vehicle for delivery
2026-01-15 17:23 Your parcel is in transit to delivery depot
2026-01-15 14:15 Received by local delivery companyPicked up
2026-01-15 12:16 Shipment on the wayHanded over to final mile carrier.
2026-01-15 12:15 Import customs clearance completeCustoms cleared in nz
2026-01-14 13:26 Arrived at linehaul officeArrival to the destination airport
2026-01-14 13:23 Customs data received – shipment on route to destination country
2026-01-14 11:13 Customs data processed– shipment on route to destination country
2026-01-13 21:44 Departed from departure country/regionDeparture from the original airport
2026-01-13 00:42 Leaving from departure country/regionHand over to airline.
2026-01-11 08:00 Departed from sorting centerDepart from facility to service provider.
2026-01-11 04:19 Tracking number allocated & order ready
2026-01-10 23:21 Processing at sorting centerShipment arrived at facility and measured.
2026-01-10 23:19 Processing at sorting centerShipment arrived at facility and measured.
2026-01-10 23:19 Received by logistics companyShipment picked up.
2026-01-10 20:50 DONGGUAN Depart from facility to service provider
2026-01-10 11:00 DONGGUAN Shipment arrived
2026-01-09 11:47 Shipment info receivedParcel information received
2026-01-09 11:47 Parcel information received
======================================
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