Case #1271

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#4759

物流单号：ZC60076826799

店铺：VA-美国

产品：喷漆器-美规

金额：209.0 USD

物流信息

物流状态：InTransit

最新日期：2026-03-15

更新天数：1天

状态摘要

InTransit | days_update=1 | MEMPHIS TN DISTRIBUTION CENTER Arrived at USPS Regional Facility

查看物流详细信息

Number:  ZC60076826799
Package status:  InTransit (9 Days)
Country:  CN -> US
VYANG 维央:
2026-03-15 10:10 MEMPHIS TN DISTRIBUTION CENTER Arrived at USPS Regional Facility
2026-03-15 10:05 In Transit to Next Facility
2026-03-14 18:00 In Transit to Next Facility
2026-03-14 05:59 QUEENS NY DISTRIBUTION CENTER In Transit, Arriving Late
2026-03-14 05:02 QUEENS NY DISTRIBUTION CENTER Departed USPS Regional Facility
2026-03-13 11:52 QUEENS NY DISTRIBUTION CENTER NY 11434 Arrived at USPS Regional Facility
2026-03-12 16:16 New York NY USA Departed New York station
2026-03-12 13:00 New York NY USA Arrive at New York station
2026-03-11 20:50 New York NY USA Released from customs: customs cleared.
2026-03-11 20:32 New York NY USA Arrived at destination airport
2026-03-11 02:55 HK international airport Next stop New York airport
2026-03-10 16:50 HK international airport Arrived at the International airport
2026-03-10 06:17 SHENZHEN Depart from facility to service provider
2026-03-09 21:44 SHENZHEN Packaged
2026-03-08 04:15 SHENZHEN Shipment arrived
2026-03-07 20:48 DONGGUAN Depart from facility to service provider
2026-03-07 16:36 DONGGUAN Shipment arrived
2026-03-07 15:44 JAMAICA NY 11434 Shipping Label Created, USPS Awaiting Item
2026-03-06 10:20 Parcel information received
2026-03-06 10:20 Parcel information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

询问订单状态 - 在途 (附物流截图)

分类: 询问订单状态

[已含回复内容]

国际物流发货 - 预计 5-12 个工作日送达

分类: 询问订单状态

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：InTransit | days_update=1 | MEMPHIS TN DISTRIBUTION CENTER Arrived at USPS Regional Facility

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-16T06:06:33Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (ZC60076826799). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

---

Dear Customer,

Thanks for your order. Your package has been shipped internationally (ZC60076826799). Estimated delivery in 5-12 working days.
You can track it at 17track.net/en. Contact us if you need help!

Best regards,
Lin

物流详情