Case #1273

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1648

物流单号：ZC57409367099

店铺：Riv-美国

产品：条形音响-黑色

金额：199.0 USD

物流信息

物流状态：Delivered

最新日期：2026-03-14

更新天数：4天

状态摘要

Delivered | days_update=4 | BROOKLYN NY 11214 Delivered, In/At Mailbox

查看物流详细信息

Number:  ZC57409367099
Package status:  Delivered (10 Days)
Country:  CN -> US
VYANG 维央:
2026-03-14 13:49 BROOKLYN NY 11214 Delivered, In/At Mailbox
2026-03-14 06:10 BROOKLYN NY 11214 Out for Delivery
2026-03-14 05:27 BROOKLYN NY 11214 Arrived at Post Office
2026-03-13 07:17 BROOKLYN NY DISTRIBUTION CENTER Arrived at USPS Regional Facility
2026-03-13 06:28 In Transit to Next Facility
2026-03-13 05:37 METRO NY DISTRIBUTION CENTER Departed USPS Regional Facility
2026-03-12 16:51 METRO NY DISTRIBUTION CENTER Arrived at USPS Regional Facility
2026-03-12 15:36 JAMAICA NY 11434 Accepted at USPS Origin Facility
2026-03-10 09:50 New York NY USA Departed New York station
2026-03-09 13:05 New York NY USA Arrive at New York station
2026-03-08 20:40 New York NY USA Released from customs: customs cleared.
2026-03-08 20:12 New York NY USA Arrived at destination airport
2026-03-08 02:55 HK international airport Next stop New York airport
2026-03-07 16:42 HK international airport Arrived at the International airport
2026-03-07 08:26 SHENZHEN Depart from facility to service provider
2026-03-06 20:35 SHENZHEN Packaged
2026-03-06 03:45 JAMAICA, NY 11434 Shipping Label Created, USPS Awaiting Item
2026-03-06 03:44 SHENZHEN Shipment arrived
2026-03-05 22:45 JAMAICA, NY 11434 Shipping Label Created, USPS Awaiting Item
2026-03-05 22:45 JAMAICA NY 11434 Shipping Label Created, USPS Awaiting Item
2026-03-05 19:14 DONGGUAN Depart from facility to service provider
2026-03-05 13:45 DONGGUAN Shipment arrived
2026-03-03 10:28 Parcel information received
2026-03-03 10:28 Parcel information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

告知顾客需要顾客提供视频，我们收到视频后判断问题可以指导您操作，这样您就不用经历退货的麻烦 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=4 | BROOKLYN NY 11214 Delivered, In/At Mailbox

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-23T09:57:00Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We need you to record a short video showing the details of the issue. Once we receive the video, we will first determine the cause and then provide you with direct instructions, so you can avoid the cumbersome return process. Please send the video to us, and we look forward to helping you resolve the issue as soon as possible.

Best regards,
Lin

物流详情