工单 #42944

返回工单列表
创建:2026-03-16T03:23:32Z | 更新:2026-03-17T07:54:41Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:
物流单号:
店铺:
产品:
金额:
物流信息
物流状态:无物流
状态摘要
订单无物流单号

AI历史分析结果

检测语言:en
最新客户消息翻译
你好??????
对话统计
总消息:5 条 | 客户:3 条 | 客服:2 条 | 下轮次:3
解析时间:2026-03-17T15:16:07.357327

类型判断结果

多重操作列表:
顾客反馈支付失败,让顾客去咨询银行 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:订单无物流单号
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-17T07:54:40Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Art By Celeste24,

You encountered a small issue during payment, as the system shows that the payment was unsuccessful. We suggest that you first contact your card-issuing bank to confirm whether there are any limits, verifications, or other restrictions that may have caused the failure. We will continue to monitor the order status on our side and arrange for shipping as soon as possible once you confirm. We look forward to you successfully completing the payment and receiving your desired product soon.

Best regards,
Lin