工单 #42941

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创建:2026-03-16T03:23:32Z | 更新:2026-03-24T03:57:58Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
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生成和发送

订单字段

姓名:晓琳
订单号:#1489
物流单号:4PX3002541874215CN
店铺:Oli-美国
产品:止吠器
金额:109.0 USD
物流信息
物流状态:Delivered
最新日期:2026-03-11
更新天数:7天
状态摘要
Delivered | days_update=7 | Portland, OR 97206 Delivered. Position: Front door
查看物流详细信息
Number:  4PX3002541874215CN
Package status:  Delivered (7 Days)
Country:  CN -> US
VYANG 维央:
2026-03-11 12:17 Portland, OR 97206 Delivered. Position: Front door
2026-03-11 08:45 Portland, OR 97206 Out for Delivery
2026-03-09 16:24 Montebello, CA 90640 Processing at Designated Facility
2026-03-09 14:30 In transit, it's progressing through Post network
2026-03-09 14:30 In transit it's progressing through Post network
2026-03-09 08:20 Customs clearance agent received the shipment in destnation country.
2026-03-09 08:20 Customs clearance agent received the shipment in destnation country.
2026-03-08 19:26 Arrival to the destination airport
2026-03-08 10:55 Released from customs: customs cleared.
2026-03-08 02:39 Departure from the original airport
2026-03-07 22:48 Hand over to airline.
2026-03-06 08:24 Nancheng Depart from facility to service provider.
2026-03-06 06:06 Nancheng Shipment arrived at facility and measured.
2026-03-06 05:49 Nancheng Shipment arrived at facility and measured.
2026-03-06 05:49 Nancheng Shipment picked up.
2026-03-05 21:41 DONGGUAN Depart from facility to service provider
2026-03-05 13:49 Montebello, CA 90640 Shipping Label Created
2026-03-05 10:16 DONGGUAN Shipment arrived
2026-03-04 10:56 Parcel information received
2026-03-04 10:56 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
是的,我确认。
对话统计
总消息:9 条 | 客户:5 条 | 客服:4 条 | 下轮次:5
解析时间:2026-03-24T10:10:11.718035

类型判断结果

多重操作列表:
安排退款 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=7 | Portland, OR 97206 Delivered. Position: Front door
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-24T03:57:56Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Hi,
We've processed a refund of USD 3.27 for your order 1489 You should receive it within 5-10 business days. Please let us know if you don't receive it by then.
Thanks for your understanding.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-11
停更天数:7
查看物流文本
Number:  4PX3002541874215CN
Package status:  Delivered (7 Days)
Country:  CN -> US
VYANG 维央:
2026-03-11 12:17 Portland, OR 97206 Delivered. Position: Front door
2026-03-11 08:45 Portland, OR 97206 Out for Delivery
2026-03-09 16:24 Montebello, CA 90640 Processing at Designated Facility
2026-03-09 14:30 In transit, it's progressing through Post network
2026-03-09 14:30 In transit it's progressing through Post network
2026-03-09 08:20 Customs clearance agent received the shipment in destnation country.
2026-03-09 08:20 Customs clearance agent received the shipment in destnation country.
2026-03-08 19:26 Arrival to the destination airport
2026-03-08 10:55 Released from customs: customs cleared.
2026-03-08 02:39 Departure from the original airport
2026-03-07 22:48 Hand over to airline.
2026-03-06 08:24 Nancheng Depart from facility to service provider.
2026-03-06 06:06 Nancheng Shipment arrived at facility and measured.
2026-03-06 05:49 Nancheng Shipment arrived at facility and measured.
2026-03-06 05:49 Nancheng Shipment picked up.
2026-03-05 21:41 DONGGUAN Depart from facility to service provider
2026-03-05 13:49 Montebello, CA 90640 Shipping Label Created
2026-03-05 10:16 DONGGUAN Shipment arrived
2026-03-04 10:56 Parcel information received
2026-03-04 10:56 Parcel information received
======================================
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