Case #1283

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1192

物流单号：RELR3HCMQFMP

店铺：Avi-英国

产品：智能手环-黑色

金额：89.0 GBP

物流信息

物流状态：Delivered

最新日期：2026-01-16

更新天数：59天

状态摘要

Delivered | days_update=59 | Delivered

查看物流详细信息

Number:  RELR3HCMQFMP
Package status:  Delivered (11 Days)
Country:  CN -> GB
VYANG 维央:
2026-01-16 23:38 Delivered
2026-01-16 21:02 DeliveryReady Out for delivery with our courier
2026-01-16 21:02 Out for delivery with our courier
2026-01-16 12:03 Scheduled for delivery
2026-01-16 06:36 InTransit Order received from the sender
2026-01-16 06:36 Order received from the sender
2026-01-15 13:50 InTransit Order received from the sender
2026-01-15 13:50 Order received from the sender
2026-01-13 17:14 Custom clearance completed
2026-01-13 17:14 InTransit Custom clearance completed
2026-01-12 22:26 InTransit Parcel arrives at Airport, Parcel Arrival
2026-01-12 22:26 Parcel arrives at Airport Parcel Arrival
2026-01-11 02:10 Parcel is leaving Airport Parcel Leaving Port
2026-01-11 02:10 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-01-09 21:00 InTransit Customs declaration completed
2026-01-09 21:00 Customs declaration completed
2026-01-09 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-01-09 10:33 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-01-09 10:33 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-01-09 00:22 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-01-09 00:22 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-01-08 20:59 DONGGUAN Depart from facility to service provider
2026-01-08 10:13 DONGGUAN Shipment arrived
2026-01-06 11:27 Order details received
2026-01-06 11:27 Parcel information received
2026-01-06 11:27 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

很抱歉我们不提供退货标签，您可以在当地物流商寄回包裹 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=59 | Delivered

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-16T06:53:56Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We are very sorry, but we are currently unable to provide a return label. Please contact your local courier to send the item back to our warehouse. We hope the return goes smoothly, and we will handle it as soon as possible. Thank you for your cooperation.

Best regards,
Lin

物流详情