Case #1285

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1083

物流单号：IT966249773GB

店铺：Ora-英国

产品：V18吸尘器-英规

金额：204.99 GBP

物流信息

物流状态：Delivered

最新日期：2026-03-14

更新天数：2天

状态摘要

Delivered | days_update=2 | Delivered Delivered

查看物流详细信息

Number:  IT966249773GB
Package status:  Delivered (8 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-14 21:08 Delivered Delivered
2026-03-14 18:05 Out for Delivery
2026-03-14 18:05 DeliveryReady Out for Delivery
2026-03-14 12:20 InTransit Shipment Received in Depot
2026-03-14 12:20 Shipment Received in Depot
2026-03-14 12:10 Shipment Data Processed
2026-03-13 15:21 Shipment Received in Depot
2026-03-13 15:21 InTransit Shipment Received in Depot
2026-03-12 18:41 InTransit Custom clearance completed
2026-03-12 18:41 Custom clearance completed
2026-03-12 02:52 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-12 02:52 Parcel arrives at Airport, Parcel Arrival
2026-03-12 02:52 Parcel arrives at Airport Parcel Arrival
2026-03-11 08:12 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-11 08:12 Parcel is leaving Airport, Parcel Leaving Port
2026-03-11 08:12 Parcel is leaving Airport Parcel Leaving Port
2026-03-10 08:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-10 08:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-10 06:00 Customs declaration completed
2026-03-08 03:24 InTransit Shipment Announced
2026-03-08 03:24 Shipment Announced
2026-03-08 01:54 Shipment Announced
2026-03-08 01:54 Departed Hub
2026-03-08 01:30 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-07 20:40 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-07 20:40 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-07 16:05 DONGGUAN Depart from facility to service provider
2026-03-07 10:56 DONGGUAN Shipment arrived
2026-03-05 14:52 Parcel information received
2026-03-05 14:52 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

待确认退款金额 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=2 | Delivered Delivered

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-18T06:32:02Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Hi,
We are sorry to hear that you still want to cancel this order.  We confirm that we will refund 3% of your order amount, which is GBP 204.99*3%=GBP 6.15
Please confirm if this refund amount is correct. Once we receive your confirmation, we will process the refund immediately.

Best regards,
Lin

物流详情