Case #1297

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#2954

物流单号：JD0002234322333163

店铺：WA-英国

产品：金属切菜板

金额：79.99 GBP

物流信息

物流状态：Delivered

最新日期：2026-03-03

更新天数：13天

状态摘要

Delivered | days_update=13 | BOW SERVICE CENTRE Delivered, Your parcel has been delivered

查看物流详细信息

Number:  JD0002234322333163
Package status:  Delivered (11 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-03 02:09 BOW SERVICE CENTRE Delivered, Your parcel has been delivered
2026-03-02 18:19 BOW SERVICE CENTRE DeliveryReady, We have your parcel. Please check back for updates
2026-03-02 18:19 BOW SERVICE CENTRE We have your parcel. Please check back for updates
2026-03-02 18:19 BOW SERVICE CENTRE We have your parcel. Please check back for updates
2026-03-02 18:19 BOW SERVICE CENTRE Your parcel is with one of our drivers for delivery (due between 17:14 - 19:14)
2026-03-02 18:19 BOW SERVICE CENTRE Your parcel is with one of our drivers for delivery (due between 17:14 - 19:14)
2026-03-02 15:05 BOW SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-03-02 15:05 BOW SERVICE CENTRE InTransit, Your parcel has arrived at your delivery depot
2026-03-01 04:14 HATFIELD TERMINAL Your parcel is at our national hub
2026-03-01 04:14 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-02-28 19:09 Custom clearance completed
2026-02-28 03:16 Parcel arrives at Airport Parcel Arrival
2026-02-28 03:16 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-27 15:07 Parcel is leaving Airport Parcel Leaving Port
2026-02-26 08:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-26 08:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-26 06:00 Customs declaration completed
2026-02-24 23:16 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-24 23:16 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-23 21:52 Shenzhen InTransit, Parcel processed at Shenzhen Sorting Centre.
2026-02-23 21:52 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-21 19:49 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-21 15:18 DONGGUAN Depart from facility to service provider
2026-02-21 14:14 DONGGUAN Shipment arrived
2026-02-21 03:44 YODEL We have your parcel. Please check back for updates
2026-02-20 02:49 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-20 02:45 BOW SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-19 21:35 Parcel information received
2026-02-19 21:35 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

不满意退回 (索要问题信息/照片)

分类: 其他问题

[已含回复内容]

告知顾客我们没有收到您的图片，如果您在另一个和我们另一个同事沟通的邮箱发送了图片，请继续用那个邮箱沟通 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=13 | BOW SERVICE CENTRE Delivered, Your parcel has been delivered

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-16T06:54:07Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Thank you for your feedback. To help resolve this issue, please provide:
1.Details about your concerns with the product
2.Photos of all items received
3.Photo of the tracking number
4.Photo of the SKU number (under barcode)
We'll work on a solution once we receive these details. Please note: Do not return the item until we provide the authorized return address.
Best regards,

Best regards,
Lin

---

Dear Customer,

We have not yet received the pictures you sent. If you sent the pictures to another colleague using a different email, please continue to communicate with us through that email so that we can locate your information more quickly. We look forward to seeing your pictures soon and helping you resolve the issue.

Best regards,
Lin

物流详情