工单 #42920

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创建:2026-03-16T03:23:32Z | 更新:2026-03-18T06:32:06Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1028
物流单号:LP1000027951520CN
店铺:Nex-瑞典
产品:银色10号戒指
金额:2378.3 SEK
物流信息
物流状态:Delivered
最新日期:2026-01-07
更新天数:68天
状态摘要
Delivered | days_update=68 | SKELLEFTEÅ THE SHIPMEN ITEM HAS BEEN DELIVERED TO THE RECIPIENTS MAILBOX.
查看物流详细信息
Number:  LP1000027951520CN
Package status:  Delivered (17 Days)
Country:  CN -> SE
VYANG 维央:
2026-01-07 09:45 SKELLEFTEÅ THE SHIPMEN ITEM HAS BEEN DELIVERED TO THE RECIPIENTS MAILBOX.
2026-01-07 08:08 SKELLEFTEÅ THE SHIPMENT ITEM HAS BEEN LOADED.
2026-01-02 08:50 MALMÖ BREVTERMINAL MALMÖ THE SHIPMENT ITEM IS UNDER TRANSPORTATION.
2026-01-02 08:50 MALMÖ BREVTERMINAL MALMÖ THE SHIPMENT ITEM IS UNDER TRANSPORTATION.
2025-12-29 10:10 THE SHIPMENT ITEM HAS ARRIVED AT THE COUNTRY OF DESTINATION.
2025-12-27 12:03 Parcel outbound from transit center
2025-12-25 18:36 BE Arrive in transit center
2025-12-25 15:41 Released from customs: customs cleared.
2025-12-25 13:41 Arrival to the destination airport
2025-12-25 01:18 Departure from the original airport
2025-12-24 10:38 Hand over to airline.
2025-12-22 14:46 SHIPPING INFORMATION RECEIVED
2025-12-22 05:37 Nancheng Depart from facility to service provider.
2025-12-22 01:27 Nancheng Shipment arrived at facility and measured.
2025-12-22 01:21 Nancheng Shipment picked up.
2025-12-22 01:21 Nancheng Shipment arrived at facility and measured.
2025-12-21 17:50 DONGGUAN Depart from facility to service provider
2025-12-21 16:55 DONGGUAN Shipment arrived
2025-12-20 11:41 Parcel information received
2025-12-20 11:41 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
这是瑞典的追踪号码,我不知道中国的情况 RR123481541SE
对话统计
总消息:2 条 | 客户:1 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-18T11:59:33.430111

类型判断结果

多重操作列表:
核实退回地址 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=68 | SKELLEFTEÅ THE SHIPMEN ITEM HAS BEEN DELIVERED TO THE RECIPIENTS MAILBOX.
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-18T06:32:04Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We are sorry to learn that you have returned the item.

Before providing a solution, could you please tell us the address you return the package to that we could confirm if the product has been returned to the correct address. You could provide any other receipt that could prove the return, and the receipt must clearly show the delivery address. 

Once we receive your reply, we will get back to you as soon as possible. In order to save your precious time, please try to provide relevant information.

Thank you so much for your cooperation and we are looking forward to your reply.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-01-07
停更天数:68
查看物流文本
Number:  LP1000027951520CN
Package status:  Delivered (17 Days)
Country:  CN -> SE
VYANG 维央:
2026-01-07 09:45 SKELLEFTEÅ THE SHIPMEN ITEM HAS BEEN DELIVERED TO THE RECIPIENTS MAILBOX.
2026-01-07 08:08 SKELLEFTEÅ THE SHIPMENT ITEM HAS BEEN LOADED.
2026-01-02 08:50 MALMÖ BREVTERMINAL MALMÖ THE SHIPMENT ITEM IS UNDER TRANSPORTATION.
2026-01-02 08:50 MALMÖ BREVTERMINAL MALMÖ THE SHIPMENT ITEM IS UNDER TRANSPORTATION.
2025-12-29 10:10 THE SHIPMENT ITEM HAS ARRIVED AT THE COUNTRY OF DESTINATION.
2025-12-27 12:03 Parcel outbound from transit center
2025-12-25 18:36 BE Arrive in transit center
2025-12-25 15:41 Released from customs: customs cleared.
2025-12-25 13:41 Arrival to the destination airport
2025-12-25 01:18 Departure from the original airport
2025-12-24 10:38 Hand over to airline.
2025-12-22 14:46 SHIPPING INFORMATION RECEIVED
2025-12-22 05:37 Nancheng Depart from facility to service provider.
2025-12-22 01:27 Nancheng Shipment arrived at facility and measured.
2025-12-22 01:21 Nancheng Shipment picked up.
2025-12-22 01:21 Nancheng Shipment arrived at facility and measured.
2025-12-21 17:50 DONGGUAN Depart from facility to service provider
2025-12-21 16:55 DONGGUAN Shipment arrived
2025-12-20 11:41 Parcel information received
2025-12-20 11:41 Parcel information received
======================================
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