工单 #42919

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创建:2026-03-16T03:23:32Z | 更新:2026-03-19T06:11:16Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
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操作步骤
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生成和发送

订单字段

姓名:晓琳
订单号:#1083
物流单号:JD0002234322383054
店铺:Evo-英国
产品:金属探测仪-黄色
金额:139.0 GBP
物流信息
物流状态:NotFound
最新日期:2026-03-04
更新天数:12天
状态摘要
NotFound | days_update=12 | GATESHEAD SERVICE CENTRE DeliveryReady, We have your parcel. Please check back for updates
查看物流详细信息
Number:  JD0002234322383054
Package status:  AvailableForPickup (21 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-04 17:07 GATESHEAD SERVICE CENTRE DeliveryReady, We have your parcel. Please check back for updates
2026-03-04 17:07 GATESHEAD SERVICE CENTRE We have your parcel. Please check back for updates
2026-03-02 18:10 GATESHEAD HOME DELIVERY Your parcel is on its way to you but our driver has experienced a short delay. Please check back for updates
2026-03-02 18:10 GATESHEAD HOME DELIVERY DeliveryReady, Your parcel is on its way to you but our driver has experienced a short delay. Please check back for updates
2026-03-02 18:05 GATESHEAD SERVICE CENTRE We have your parcel. Please check back for updates
2026-03-02 13:28 GATESHEAD SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-03-01 23:32 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-03-01 23:32 HATFIELD TERMINAL Your parcel is at our national hub
2026-03-01 05:26 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-03-01 05:26 HATFIELD TERMINAL Your parcel is at our national hub
2026-02-28 19:09 Custom clearance completed
2026-02-28 03:16 Parcel arrives at Airport, Parcel Arrival
2026-02-28 03:16 Parcel arrives at Airport Parcel Arrival
2026-02-28 03:16 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-27 15:07 Parcel is leaving Airport Parcel Leaving Port
2026-02-27 15:07 Parcel is leaving Airport, Parcel Leaving Port
2026-02-26 08:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-26 08:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-26 06:00 Customs declaration completed
2026-02-25 03:37 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-25 03:37 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-25 03:33 YODEL We have your parcel. Please check back for updates
2026-02-24 22:46 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-24 22:46 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-24 16:17 DONGGUAN Depart from facility to service provider
2026-02-24 02:42 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-24 02:41 GATESHEAD SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-23 17:49 DONGGUAN Shipment arrived
2026-02-23 11:59 Parcel information received
2026-02-23 11:59 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
嗨,我还没有收到我的包裹,也不知道发生了什么 🤷🏻‍♂️

来自我的 iPhone
对话统计
总消息:4 条 | 客户:2 条 | 客服:2 条 | 下轮次:3
解析时间:2026-03-19T10:22:49.377818

类型判断结果

多重操作列表:
JD0002234322383054包裹已从服务商处退回,尽快提供处理意见,Yodel联系方式:0344 755 0117https://yodel.co.uk/,询问顾客是否重派,让顾客按照以下地址填写:收货人: 电话号码: 街道地址: 邮政编码: 城市: 状态: 国家: (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:NotFound | days_update=12 | GATESHEAD SERVICE CENTRE DeliveryReady, We have your parcel. Please check back for updates
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-19T06:11:15Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

The package has been returned to the service provider by Yodel. Seeing this situation, we are also a bit troubled. We would like to confirm whether you would like us to resend the package. If so, please complete the following information for us:

Recipient:  
Phone number:  
Street address:  
Postal code:  
City:  
State:  
Country:  

You can also directly contact Yodel customer service (phone: 0344 755 0117, website: https://yodel.co.uk/) to inquire about the reason for the return. Once we receive the information from you, I will immediately arrange for the reshipment and try to get the product to you as soon as possible. Looking forward to your reply!

Best regards,
Lin

物流详情

物流状态:NotFound
最新日期:2026-03-04
停更天数:12
查看物流文本
Number:  JD0002234322383054
Package status:  AvailableForPickup (21 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-04 17:07 GATESHEAD SERVICE CENTRE DeliveryReady, We have your parcel. Please check back for updates
2026-03-04 17:07 GATESHEAD SERVICE CENTRE We have your parcel. Please check back for updates
2026-03-02 18:10 GATESHEAD HOME DELIVERY Your parcel is on its way to you but our driver has experienced a short delay. Please check back for updates
2026-03-02 18:10 GATESHEAD HOME DELIVERY DeliveryReady, Your parcel is on its way to you but our driver has experienced a short delay. Please check back for updates
2026-03-02 18:05 GATESHEAD SERVICE CENTRE We have your parcel. Please check back for updates
2026-03-02 13:28 GATESHEAD SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-03-01 23:32 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-03-01 23:32 HATFIELD TERMINAL Your parcel is at our national hub
2026-03-01 05:26 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-03-01 05:26 HATFIELD TERMINAL Your parcel is at our national hub
2026-02-28 19:09 Custom clearance completed
2026-02-28 03:16 Parcel arrives at Airport, Parcel Arrival
2026-02-28 03:16 Parcel arrives at Airport Parcel Arrival
2026-02-28 03:16 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-27 15:07 Parcel is leaving Airport Parcel Leaving Port
2026-02-27 15:07 Parcel is leaving Airport, Parcel Leaving Port
2026-02-26 08:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-26 08:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-26 06:00 Customs declaration completed
2026-02-25 03:37 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-25 03:37 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-25 03:33 YODEL We have your parcel. Please check back for updates
2026-02-24 22:46 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-24 22:46 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-24 16:17 DONGGUAN Depart from facility to service provider
2026-02-24 02:42 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-24 02:41 GATESHEAD SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-23 17:49 DONGGUAN Shipment arrived
2026-02-23 11:59 Parcel information received
2026-02-23 11:59 Parcel Data Received
======================================
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