Case #1300

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1535

物流单号：JD0002234122392722

店铺：SM-英国

产品：平板电脑-黑色

金额：179.0 GBP

物流信息

物流状态：Delivered

最新日期：2026-01-13

更新天数：62天

状态摘要

Delivered | days_update=62 | GLASGOW SERVICE CENTRE Delivered, Your parcel has been delivered

查看物流详细信息

Number:  JD0002234122392722
Package status:  Delivered (11 Days)
Country:  CN -> GB
VYANG 维央:
2026-01-13 03:06 GLASGOW SERVICE CENTRE Delivered, Your parcel has been delivered
2026-01-12 21:48 GLASGOW SERVICE CENTRE Your parcel is with one of our drivers for delivery (due between 17:14 - 19:14)
2026-01-12 21:47 GLASGOW SERVICE CENTRE We have your parcel. Please check back for updates
2026-01-12 14:53 GLASGOW SERVICE CENTRE InTransit, Your parcel has arrived at your delivery depot
2026-01-12 14:53 GLASGOW SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-01-11 20:05 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-01-11 20:05 HATFIELD TERMINAL Your parcel is at our national hub
2026-01-10 03:31 InTransit Custom clearance completed
2026-01-10 03:31 Custom clearance completed
2026-01-09 20:07 InTransit Parcel arrives at Airport, Parcel Arrival
2026-01-09 20:07 Parcel arrives at Airport, Parcel Arrival
2026-01-09 20:07 Parcel arrives at Airport Parcel Arrival
2026-01-08 09:25 Parcel is leaving Airport, Parcel Leaving Port
2026-01-08 09:25 Parcel is leaving Airport Parcel Leaving Port
2026-01-08 09:25 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-01-07 16:00 Customs declaration completed
2026-01-07 16:00 InTransit Customs declaration completed
2026-01-07 15:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-01-06 22:05 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-01-06 22:05 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-01-05 22:33 Shenzhen InTransit, Parcel processed at Shenzhen Sorting Centre.
2026-01-05 22:33 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-01-04 22:10 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-01-04 22:10 Shenzhen InTransit, Parcel processed at Shenzhen Sorting Centre.
2026-01-04 17:59 DONGGUAN Depart from facility to service provider
2026-01-04 15:37 DONGGUAN Shipment arrived
2026-01-04 02:30 YODEL We have your parcel. Please check back for updates
2026-01-03 02:37 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-01-03 02:35 GLASGOW SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-01-02 21:09 Parcel Data Received
2026-01-02 01:18 Parcel information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

告知顾客我们无法提供预付退货标签，或安排快递上门取件服务，因为您申请拒付，款项已经退回给您，请您自行寄回产品 (手动)

分类: 其他问题

[已含回复内容]

很抱歉我们无法提供退货码，也无法免去邮费，如果您愿意支付款项给我们，我们可以给您八折优惠，这样您就免去退货的麻烦 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=62 | GLASGOW SERVICE CENTRE Delivered, Your parcel has been delivered

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-17T07:54:39Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Thank you for your reply.

Regarding the return, we need to explain that since you have initiated a chargeback request and the payment has already been refunded to you, the transaction is now complete. We are currently unable to process any prepaid return labels or arrange for pickup service.

In this situation, we request that you return the product. Please contact your local logistics provider to arrange for its return. After returning the product, please be sure to provide us with a valid tracking number so that we can complete the verification and filing process.

Thank you for your cooperation and understanding.

Best regards,
Lin

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Dear Customer,

Thank you for your feedback. We understand that the high international shipping cost makes returning the item difficult.

Regarding your request, we would like to clarify that we are currently unable to provide a pre-paid return label or cover the return shipping fees as per our standard policy.

To save you from the hassle and high cost of international shipping, we would like to offer an alternative solution: If you decide to keep the product and settle the payment, we can offer you a 20% discount on the total price. This way, you can avoid the 40-50 Euro shipping fee while keeping the item at a significantly reduced cost. If you agree to this, please let us know, and we will guide you on how to proceed with the adjusted payment.

We look forward to your thoughts.

Best regards,
Lin

物流详情