Case #1301

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#4402

物流单号：H01SRA0052428111

店铺：ELE-英国

产品：黑色面罩

金额：159.0 GBP

物流信息

物流状态：Exception

最新日期：2025-12-29

更新天数：77天

状态摘要

Exception | days_update=77 | InTransit We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and We'll let you know once it's out for delivery

查看物流详细信息

Number:  H01SRA0052428111
Package status:  Exception (84 Days)
Country:  CN -> GB
VYANG 维央:
2025-12-29 18:34 InTransit We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and We'll let you know once it's out for delivery
2025-12-29 18:34 We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and We'll let you know once it's out for delivery
2025-12-29 18:34 DeliveryTried We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and We'll let you know once it's out for delivery
2025-12-29 13:49 InTransit Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-29 13:49 Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-29 08:48 InTransit We're processing your parcel at our hub
2025-12-29 08:48 We're processing your parcel at our hub
2025-12-29 00:18 Custom clearance completed
2025-12-28 06:52 InTransit Parcel arrives at Airport, Parcel Arrival
2025-12-28 06:52 Parcel arrives at Airport, Parcel Arrival
2025-12-28 06:52 Parcel arrives at Airport Parcel Arrival
2025-12-26 10:36 Parcel is leaving Airport, Parcel Leaving Port
2025-12-26 10:36 Parcel is leaving Airport Parcel Leaving Port
2025-12-26 10:36 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-25 15:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-25 15:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-12-24 16:44 InTransit Customs declaration completed
2025-12-24 16:44 Customs declaration completed
2025-12-23 21:40 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2025-12-23 21:40 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-23 19:10 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-23 19:10 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-23 17:36 DONGGUAN Depart from facility to service provider
2025-12-23 16:31 DONGGUAN Shipment arrived
2025-12-22 19:55 We've collected your parcel
2025-12-22 14:35 We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it
2025-12-22 14:35 Parcel information received
2025-12-22 14:35 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

叫客户等待 (高单量)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Exception | days_update=77 | InTransit We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and We'll let you know once it's out for delivery

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-16T06:53:18Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Thanks for bringing this to our attention.
We've forwarded your issue to our team for review. Due to high volume, it may take up to 24 hours to get back to you with a solution.
Feel free to reach out if you have any questions.

Best regards,
Lin

物流详情