工单 #42914

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创建:2026-03-16T03:23:33Z | 更新:2026-03-16T06:53:28Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
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生成和发送

订单字段

姓名:晓琳
订单号:#1207
物流单号:JD0002234322579397
店铺:Op-英国
产品:登山杖-红色-2根
金额:148.99 GBP
物流信息
物流状态:InTransit
最新日期:2026-03-15
更新天数:1天
状态摘要
InTransit | days_update=1 | InTransit Parcel arrives at Airport, Parcel Arrival
查看物流详细信息
Number:  JD0002234322579397
Package status:  InTransit (9 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-15 07:15 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-12 12:33 Parcel is leaving Airport, Parcel Leaving Port
2026-03-12 12:33 Parcel is leaving Airport Parcel Leaving Port
2026-03-12 12:33 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-11 12:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-11 12:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-11 11:00 Customs declaration completed
2026-03-10 05:35 GATWICK SERVICE CENTRE (YODEL) InTransit, Your parcel will be delivered to your chosen Yodel Store. We will send you a collection barcode when your parcel can be collected
2026-03-10 05:35 GATWICK SERVICE CENTRE (YODEL) Your parcel will be delivered to your chosen Yodel Store. We will send you a collection barcode when your parcel can be collected
2026-03-10 02:13 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-03-10 00:41 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-09 21:34 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-09 21:34 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-09 16:32 DONGGUAN Depart from facility to service provider
2026-03-09 11:10 DONGGUAN Shipment arrived
2026-03-08 02:30 GATWICK SERVICE CENTRE (YODEL) We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-03-07 12:58 Parcel information received
2026-03-07 12:58 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我在2026年3月6日下了上述订单,并额外支付了9.99英镑的快递费用。  
现在是2026年3月15日,我仍未收到这些商品。  
我收到了一条通知,说我的订单已于2026年3月9日星期一到达快递公司Yodel,但未提及预计送达日期。  
2026年3月9日,我的银行账户被扣款148.99英镑。  

除非你们能给出对此延迟的合理解释并提供一个确定的送达日期,否则我将不得不考虑联系我的银行,调查可能的欺诈行为。  

此致  
Gillian Southall
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-16T11:25:32.708359

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
国际物流发货 - 预计 5-12 个工作日送达
分类: 询问订单状态
[已含回复内容]
支付了加急费但未优先送达 (解释)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=1 | InTransit Parcel arrives at Airport, Parcel Arrival
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-16T06:53:27Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (JD0002234322579397). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

---

Dear Customer,

Thanks for your order. Your package has been shipped internationally (JD0002234322579397). Estimated delivery in 5-12 working days.
You can track it at 17track.net/en. Contact us if you need help!

Best regards,
Lin

---

Dear Customer,

Hello,
I understand your frustration with the delivery timing, and I appreciate you bringing this to our attention.
Just to clarify - the premium shipping fee you paid ensures your package receives priority handling and expedited processing at our warehouse. Unfortunately, once your package is in transit with the carrier, delays can occasionally occur due to factors outside our control, such as weather conditions or logistical challenges in the delivery network.
We sincerely apologize for any inconvenience this has caused and truly value your patience and understanding.
Best regards,

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-15
停更天数:1
查看物流文本
Number:  JD0002234322579397
Package status:  InTransit (9 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-15 07:15 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-12 12:33 Parcel is leaving Airport, Parcel Leaving Port
2026-03-12 12:33 Parcel is leaving Airport Parcel Leaving Port
2026-03-12 12:33 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-11 12:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-11 12:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-11 11:00 Customs declaration completed
2026-03-10 05:35 GATWICK SERVICE CENTRE (YODEL) InTransit, Your parcel will be delivered to your chosen Yodel Store. We will send you a collection barcode when your parcel can be collected
2026-03-10 05:35 GATWICK SERVICE CENTRE (YODEL) Your parcel will be delivered to your chosen Yodel Store. We will send you a collection barcode when your parcel can be collected
2026-03-10 02:13 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-03-10 00:41 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-09 21:34 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-09 21:34 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-09 16:32 DONGGUAN Depart from facility to service provider
2026-03-09 11:10 DONGGUAN Shipment arrived
2026-03-08 02:30 GATWICK SERVICE CENTRE (YODEL) We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-03-07 12:58 Parcel information received
2026-03-07 12:58 Parcel Data Received
======================================
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