Case #1306

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#3850

物流单号：AU0000004856101

店铺：MC-澳洲

产品：T8女式手表-银色表带

金额：299.0 AUD

物流信息

物流状态：Delivered

最新日期：2026-03-11

更新天数：5天

状态摘要

Delivered | days_update=5 | NEWSTEAD QLD DELIVERED WITH SAFE DROP

查看物流详细信息

Number:  AU0000004856101
Package status:  Delivered (7 Days)
Country:  CN -> AU
VYANG 维央:
2026-03-11 12:05 NEWSTEAD QLD DELIVERED WITH SAFE DROP
2026-03-11 08:00 STAFFORD QLD WITH AUSTRALIA POST FOR DELIVERY TODAY
2026-03-10 23:21 STAFFORD QLD PROCESSED THROUGH AUSTRALIA POST FACILITY
2026-03-10 22:52 TOOWONG QLD TRANSFERRED
2026-03-10 22:48 TOOWONG QLD PROCESSED THROUGH AUSTRALIA POST FACILITY
2026-03-10 22:13 REDBANK QLD TRANSFERRED
2026-03-10 12:08 REDBANK QLD ITEM PROCESSED AT POST FACILITY
2026-03-09 11:54 BRISBANE RECEIVED BY AUSTRALIA POST FOR TRANSPORTATION TO PROCESSING FACILITY
2026-03-09 10:54 BRISBANE ARRIVED AT FACILITY IN DESTINATION COUNTRY
2026-03-08 09:50 BRISBANE COLLECTED FROM AIRPORT TERMINAL
2026-03-07 12:55 BRISBANE ARRIVED AT DESTINATION AIRPORT
2026-03-07 12:38 BRISBANE CLEARED BY CUSTOMS
2026-03-06 23:50 HONG KONG UPLIFTED FROM TRANSSHIPMENT HUB
2026-03-06 11:06 EXPORT CUSTOMS CLEARED
2026-03-06 06:40 UNDERWOOD QLD SHIPPING INFORMATION APPROVED BY AUSTRALIA POST
2026-03-06 06:40 UNDERWOOD QLD SHIPPING INFORMATION APPROVED BY AUSTRALIA POST
2026-03-06 06:10 UNDERWOOD QLD SHIPPING INFORMATION RECEIVED BY AUSTRALIA POST
2026-03-06 06:10 UNDERWOOD QLD SHIPPING INFORMATION RECEIVED BY AUSTRALIA POST
2026-03-06 03:18 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-06 03:18 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-06 01:09 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-06 01:09 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-06 01:08 SHENZHEN RECEIVED SHIPMENT
2026-03-06 01:08 SHENZHEN RECEIVED SHIPMENT
2026-03-06 01:07 SHIPPING INFORMATION RECEIVED
2026-03-06 01:07 SHIPPING INFORMATION RECEIVED
2026-03-05 16:48 DONGGUAN Depart from facility to service provider
2026-03-04 20:40 DONGGUAN Shipment arrived
2026-03-03 10:47 Parcel information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

产品不工作 (索取视频)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=5 | NEWSTEAD QLD DELIVERED WITH SAFE DROP

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-16T06:53:23Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We're sorry to hear you're having trouble with your product. Could you please send us a video showing the issue? This will help us determine if it's a product defect or if we can help you with the setup.
We'll review your video and respond within 24 hours.
Important: Please don't return the item until we provide you with the correct return address. The address on the package is not for returns.

Best regards,
Lin

物流详情