Case #1308

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

Good day,

I am writing to formally request a full refund for my recent purchase (Order 1920).

The product does not match the description or advertising. Upon initial connection—used for less than one minute—the sound quality was significantly below reasonable expectations for a bone‑conduction headset at this price point. In addition, the overall build
 quality appears inconsistent with how the product was marketed.  I just recently received the item on 3/11/2026, so I am well within the 14 day window for your refund policy.

I own and regularly use other bone‑conduction headsets, and based on that experience, it was immediately clear that this product does not meet comparable standards. Although the item was advertised as waterproof (my purpose of buying this item), I did not test
 this feature, as the sound quality issue alone was sufficient to determine that the product was unsuitable.

The headset remains essentially unused and in returnable condition. I am requesting confirmation of a full refund and instructions for completing the return.

Thank you for your prompt attention to this matter. I look forward to your response.

Respectfully,

Robert Keen

931.256.7383

1550 Bilbrey Park Drive

Cookeville, TN  38501

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1920

物流单号：4PX3002533825942CN

店铺：Luv-美国

产品：骨传导耳机-黑色

金额：149.0 USD

物流信息

物流状态：Delivered

最新日期：2026-03-10

更新天数：6天

状态摘要

Delivered | days_update=6 | COOKEVILLE, TN, US 38501 Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 11:59 am on March 10, 2026 in COOKEVILLE, TN 38501.

查看物流详细信息

Number:  4PX3002533825942CN
Package status:  Delivered (7 Days)
Country:  CN -> US
VYANG 维央:
2026-03-10 11:59 COOKEVILLE, TN, US 38501 Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 11:59 am on March 10, 2026 in COOKEVILLE, TN 38501.
2026-03-10 06:10 COOKEVILLE, TN, US 38501 Out for Delivery, Expected Delivery by 9:00pm -> Your item is out for delivery on March 10, 2026 at 6:10 am in COOKEVILLE, TN 38501.
2026-03-10 06:10 COOKEVILLE, TN, US 38501 Out for Delivery
2026-03-10 04:12 COOKEVILLE, TN, US 38501 Arrived at Post Office
2026-03-09 20:52 COOKEVILLE, TN, US 38501 Arrived at USPS Facility
2026-03-09 20:52 COOKEVILLE, TN, US 38501 Arrived at USPS Facility -> Your item arrived at our USPS facility in COOKEVILLE, TN 38501 on March 9, 2026 at 8:52 pm. The item is currently in transit to the destination.
2026-03-09 18:48 NASHVILLE TN DISTRIBUTION CENTER, US 37227 Departed USPS Regional Facility
2026-03-09 18:48 NASHVILLE TN DISTRIBUTION CENTER, US 37227 Departed USPS Regional Facility -> Your item departed our USPS facility in NASHVILLE TN DISTRIBUTION CENTER 37227 on March 9, 2026 at 6:48 pm. The item is currently in transit to the destination.
2026-03-09 12:23 US In Transit, Arriving On Time -> Your package is moving within the USPS network and is on track to be delivered by the expected delivery date. As of March 9, 2026 at 12:23 pm, it is currently in transit to the next facility.
2026-03-09 12:23 US In Transit to Next Facility
2026-03-09 11:59 US In Transit, Arriving On Time -> Your package is moving within the USPS network and is on track to be delivered by the expected delivery date. As of March 9, 2026 at 11:59 am, it is currently in transit to the next facility.
2026-03-09 11:40 NASHVILLE TN DISTRIBUTION CENTER, US 37227 Arrived at USPS Regional Facility
2026-03-09 11:10 NASHVILLE TN DISTRIBUTION CENTER, US 37229 Departed USPS Regional Facility
2026-03-09 11:08 NASHVILLE TN DISTRIBUTION CENTER, US 37229 Arrived at USPS Regional Facility
2026-03-09 10:06 US In Transit to Next Facility
2026-03-09 10:06 US In Transit, Arriving On Time -> Your package is moving within the USPS network and is on track to be delivered by the expected delivery date. As of March 9, 2026 at 10:06 am, it is currently in transit to the next facility.
2026-03-09 08:57 CHATTANOOGA TN DISTRIBUTION CENTER, US 37421 Departed USPS Regional Facility -> Your item departed our USPS facility in CHATTANOOGA TN DISTRIBUTION CENTER 37421 on March 9, 2026 at 8:57 am. The item is currently in transit to the destination.
2026-03-09 08:57 CHATTANOOGA TN DISTRIBUTION CENTER, US 37421 Departed USPS Regional Facility
2026-03-08 19:50 CHATTANOOGA TN DISTRIBUTION CENTER, US 37421 Arrived at USPS Regional Destination Facility -> Your item arrived at our CHATTANOOGA TN DISTRIBUTION CENTER 37421 destination facility on March 8, 2026 at 7:50 pm. The item is currently in transit to the destination.
2026-03-08 19:37 CHATTANOOGA TN DISTRIBUTION CENTER, US 37421 Arrived at USPS Regional Facility
2026-03-08 19:37 CHATTANOOGA TN DISTRIBUTION CENTER, US 37421 Arrived at USPS Regional Facility -> Your item arrived at our USPS facility in CHATTANOOGA TN DISTRIBUTION CENTER 37421 on March 8, 2026 at 7:37 pm. The item is currently in transit to the destination.
2026-03-08 15:17 ATLANTA GA DISTRIBUTION CENTER, US 30267 Arrived at USPS Regional Origin Facility -> Your item arrived at our ATLANTA GA DISTRIBUTION CENTER 30267 origin facility on March 8, 2026 at 3:17 pm. The item is currently in transit to the destination.
2026-03-08 15:17 ATLANTA GA DISTRIBUTION CENTER, US 30267 Arrived at USPS Regional Origin Facility
2026-03-08 14:02 ELLENWOOD, GA, US 30294 Accepted at USPS Origin Facility
2026-03-08 08:48 In transit,it'sprogressing through delivery network
2026-03-08 08:48 In transitit'sprogressing through delivery network
2026-03-07 13:23 ORD Depart from the destination distribution center.
2026-03-06 14:46 HUNTINGDON VALLEY, PA, US 19006 Departed Shipping Partner Facility, USPS Awaiting Item -> Your item departed a shipping partner facility at 2:46 pm on March 6, 2026 in HUNTINGDON VALLEY, PA 19006. A delivery date will be provided when USPS receives the package.
2026-03-06 14:46 HUNTINGDON VALLEY, PA, US 19006 Departed Shipping Partner Facility, USPS Awaiting Item
2026-03-05 18:57 Released from customs: customs cleared.
2026-03-05 18:57 Released from customs: customs cleared.
2026-03-05 15:06 HUNTINGDON VALLEY, PA, US 19006 Arrived Shipping Partner Facility, USPS Awaiting Item
2026-03-05 15:06 HUNTINGDON VALLEY, PA, US 19006 Arrived Shipping Partner Facility, USPS Awaiting Item -> Your item arrived at a shipping partner facility at 3:06 pm on March 5, 2026 in HUNTINGDON VALLEY, PA 19006. A delivery date will be provided when USPS receives the package.
2026-03-05 11:51 ORD Customs clearance agent received the shipment in destnation country.
2026-03-05 06:19 Arrival to the destination airport
2026-03-05 03:11 Departure from the original airport
2026-03-04 21:20 Hand over to airline.
2026-03-04 08:24 Nancheng Depart from facility to service provider.
2026-03-04 03:33 Nancheng Shipment arrived at facility and measured.
2026-03-04 03:28 Nancheng Shipment arrived at facility and measured.
2026-03-04 03:28 Nancheng Shipment picked up.
2026-03-04 02:41 HUNTINGDON VALLEY, PA, US 19006 Picked Up By Shipping Partner, USPS Awaiting Item -> Your item was picked up by a shipping partner at 2:41 am on March 4, 2026 in HUNTINGDON VALLEY, PA 19006. A delivery date will be provided when USPS receives the package.
2026-03-04 02:41 HUNTINGDON VALLEY, PA, US 19006 Picked Up By Shipping Partner, USPS Awaiting Item
2026-03-03 18:36 DONGGUAN Depart from facility to service provider
2026-03-03 16:13 DONGGUAN Shipment arrived
2026-03-03 11:28 RANCHO CUCAMONGA, CA, US 91730 Shipping Label Created, USPS Awaiting Item
2026-03-03 11:28 RANCHO CUCAMONGA, CA, US 91730 Shipping Label Created, USPS Awaiting Item -> A shipping label has been prepared for your item. A delivery date will be provided when USPS receives the package; contact the shipper or shipping partner with any inquiries.
2026-03-01 13:20 Parcel information received
2026-03-01 13:20 Parcel information received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

不满意退回 (索要问题信息/照片)

分类: 其他问题

[已含回复内容]

告知顾客这是正常的，骨传导都是这样的，告知顾客骨传导只可以防汗水和溅水，不可以浸泡 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=6 | COOKEVILLE, TN, US 38501 Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 11:59 am on March 10, 2026 in COOKEVILLE, TN 38501.

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-16T06:53:30Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Thank you for your feedback. To help resolve this issue, please provide:
1.Details about your concerns with the product
2.Photos of all items received
3.Photo of the tracking number
4.Photo of the SKU number (under barcode)
We'll work on a solution once we receive these details. Please note: Do not return the item until we provide the authorized return address.
Best regards,

Best regards,
Lin

---

Dear Customer,

Thank you for your feedback regarding the volume of the new bone conduction headphones.

Regarding the volume issue, please be assured that this is a normal characteristic of bone conduction technology. Unlike traditional in-ear headphones that deliver sound directly into the ear canal, bone conduction headphones transmit sound through vibrations of the cheekbones.

To help you get the best experience, we recommend:

Adjusting the fit: Ensure that the headphone units are snug against the skin in front of your ears.

Using earplugs (if in a noisy environment): Use the included earplugs to block out ambient noise, and you will noticeably feel an improvement in volume and bass effect.

Additionally, we would like to kindly remind you to pay attention to the headphone’s water resistance:

These headphones have sweatproof and splashproof features (ideal for exercise or light rain).

However, they are not suitable for submersion. Do not immerse the headphones in water or wear them while swimming/showering, as this may cause permanent damage to internal components.

We hope these suggestions help you fully enjoy the fun brought by the headphones. If you have any other questions, please feel free to ask!

Best regards,
Lin

物流详情