工单 #42907

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创建：2026-03-16T03:23:33Z | 更新：2026-03-16T06:53:36Z

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工单ID（用于发送回复）
客户邮箱
运单号（可手动覆盖）
物流查询 fc（自动/可空）
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名：晓琳
订单号：#3722
物流单号：H01SRA0063596917
店铺：VA-英国
产品：黑色电子相框-英规
金额：139.0 GBP
物流信息
物流状态：InTransit
最新日期：2026-03-16
更新天数：0天
状态摘要
InTransit | days_update=0 | Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
查看物流详细信息 
Number:  H01SRA0063596917
Package status:  InTransit (3 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-16 07:07 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-15 19:47 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-15 19:47 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-15 15:34 DONGGUAN Depart from facility to service provider
2026-03-15 11:09 DONGGUAN Shipment arrived
2026-03-14 17:46 We've collected your parcel
2026-03-14 10:53 We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it
2026-03-14 10:53 Parcel information received
2026-03-14 10:53 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en
最新客户消息翻译
请您能告诉我我的订单预计何时送达以及送达方式吗？我不信任看似来自快递公司的垃圾邮件，尤其当他们要求支付79便士以“重新配送”订单时！
此致
卡梅伦·库克
发自我的iPhone
对话统计
总消息：1 条 | 客户：1 条 | 客服：0 条 | 下轮次：1
解析时间：2026-03-16T11:25:44.650638

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
国际物流发货 - 预计 5-12 个工作日送达
分类: 询问订单状态
[已含回复内容]
告知顾客您无需再额外支付运费，无需理会“79便士以“重新配送”订单”这条消息 (手动)
分类: 其他问题
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：InTransit | days_update=0 | Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
reasoning：

      

      

        
        
      

      
        

          
          

            手动选择类型（按分类）
          

          
          
          

              
              
          


          
          

              
              

                
              

          


          
          

          

            
            
          

        

        
      
    

  


  

    
发送状态

    
last_send_status：success

    
last_send_at：2026-03-16T06:53:34Z

    

  


  

    
流水线状态

    
pipeline_status：COMPLETED

    
pipeline_at：

    

  


  

    

      
英文话术

      

      
    

    

      
中文话术

      

      
    

  

  
  
  

    
目标语种话术

    
Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (H01SRA0063596917). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

---

Dear Customer,

Thanks for your order. Your package has been shipped internationally (H01SRA0063596917). Estimated delivery in 5-12 working days.
You can track it at 17track.net/en. Contact us if you need help!

Best regards,
Lin

---

Dear Customer,

Your order is already on the way. The “79 pence redelivery” notice in the system can be completely ignored; you do not need to pay any more shipping fees.

You can check the progress on the logistics platform at any time.

We hope this arrangement allows you to receive your goods more smoothly, and we wish you enjoyable use.

Best regards,
Lin

    
  

  

  
  

    
物流详情

    
物流状态：InTransit

    
最新日期：2026-03-16

    
停更天数：

    

      查看物流文本
      
Number:  H01SRA0063596917
Package status:  InTransit (3 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-16 07:07 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-15 19:47 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-15 19:47 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-15 15:34 DONGGUAN Depart from facility to service provider
2026-03-15 11:09 DONGGUAN Shipment arrived
2026-03-14 17:46 We've collected your parcel
2026-03-14 10:53 We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it
2026-03-14 10:53 Parcel information received
2026-03-14 10:53 Parcel Data Received
======================================
Powered by www.17track.net.