工单 #42903

返回工单列表
创建:2026-03-16T03:23:33Z | 更新:2026-03-20T10:37:04Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1220
物流单号:
店铺:MC-英国
产品:头戴式耳机-黑色
金额:109.0 GBP
物流信息
物流状态:无物流
状态摘要
订单无物流单号

AI历史分析结果

检测语言:en
最新客户消息翻译
这是在六个月前发的,你一直到几周前才做任何事情

来自我的 iPad
对话统计
总消息:18 条 | 客户:10 条 | 客服:8 条 | 下轮次:9
解析时间:2026-03-20T18:10:16.442765

类型判断结果

多重操作列表:
很抱歉您收到了产品,但是我们却没有收到货款,为了您的信誉,请自行把产品寄回我们,或者支付我们货款 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:订单无物流单号
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-20T10:37:03Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We are sorry, you have received the goods, but we have not yet received the corresponding payment, and have encountered a minor issue.
To protect your credit, you can choose to handle it in one of the following ways:
1️⃣ Return the goods to us. After sending them, please provide us with the tracking number for follow-up.
2️⃣ Directly settle the payment through your usual payment channel. Once we receive the payment, we will confirm it with you as soon as possible.

Please reply as soon as convenient based on your preferred method. We will cooperate to complete the subsequent procedures and look forward to your cooperation to resolve the issue quickly.

Best regards,
Lin