Case #1318

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1069

物流单号：JD0002234122376458

店铺：Zen-爱尔兰

产品：银色11号戒指

金额：129.0 EUR

物流信息

物流状态：Delivered

最新日期：2026-01-10

更新天数：66天

状态摘要

Delivered | days_update=66 | BOREHAMWOOD HOME DELIVERY Delivered, Your parcel has been delivered

查看物流详细信息

Number:  JD0002234122376458
Package status:  Delivered (9 Days)
Country:  CN -> GB
VYANG 维央:
2026-01-10 23:36 BOREHAMWOOD HOME DELIVERY Delivered, Your parcel has been delivered
2026-01-10 17:41 BOREHAMWOOD HOME DELIVERY Your parcel is with one of our drivers for delivery (due between 14:54 - 16:54)
2026-01-10 15:29 BOREHAMWOOD SERVICE CENTRE We have your parcel. Please check back for updates
2026-01-10 11:13 BOREHAMWOOD SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-01-10 08:49 HATFIELD TERMINAL Your parcel is at our national hub
2026-01-09 19:02 InTransit Custom clearance completed
2026-01-09 19:02 Custom clearance completed
2026-01-09 06:38 Parcel arrives at Airport Parcel Arrival
2026-01-09 06:38 InTransit Parcel arrives at Airport, Parcel Arrival
2026-01-08 07:06 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-01-08 07:06 Parcel is leaving Airport Parcel Leaving Port
2026-01-05 18:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-01-05 18:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-01-05 17:14 Customs declaration completed
2026-01-05 17:14 InTransit Customs declaration completed
2026-01-05 03:05 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-01-05 03:05 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-01-04 22:15 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-01-04 22:15 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-01-04 17:58 DONGGUAN Depart from facility to service provider
2026-01-04 11:33 DONGGUAN Shipment arrived
2026-01-04 03:40 YODEL We have your parcel. Please check back for updates
2026-01-03 02:42 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-01-02 02:25 BOREHAMWOOD SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-01-02 01:37 Parcel Data Received
2026-01-02 01:37 Parcel information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

很抱歉，您申请拒付，资金退还给您，我们没有收到款项，所以也请您自费退回包裹 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=66 | BOREHAMWOOD HOME DELIVERY Delivered, Your parcel has been delivered

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-23T09:57:05Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We are very sorry, you initiated a chargeback. The refund has been returned to your account via the original payment method, but we have not received the corresponding funds on our side and have encountered a small problem. To ensure the order is completed smoothly, please bear the shipping cost yourself and send the package back to us. We look forward to your prompt action so that we can complete the subsequent procedures.

Best regards,
Lin

物流详情