工单 #42485

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创建:2026-03-16T03:23:33Z | 更新:2026-03-23T09:57:08Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
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生成和发送

订单字段

姓名:晓琳
订单号:#1069
物流单号:JD0002234122376458
店铺:Zen-爱尔兰
产品:银色11号戒指
金额:129.0 EUR
物流信息
物流状态:Delivered
最新日期:2026-01-10
更新天数:66天
状态摘要
Delivered | days_update=66 | BOREHAMWOOD HOME DELIVERY Delivered, Your parcel has been delivered
查看物流详细信息
Number:  JD0002234122376458
Package status:  Delivered (9 Days)
Country:  CN -> GB
VYANG 维央:
2026-01-10 23:36 BOREHAMWOOD HOME DELIVERY Delivered, Your parcel has been delivered
2026-01-10 17:41 BOREHAMWOOD HOME DELIVERY Your parcel is with one of our drivers for delivery (due between 14:54 - 16:54)
2026-01-10 15:29 BOREHAMWOOD SERVICE CENTRE We have your parcel. Please check back for updates
2026-01-10 11:13 BOREHAMWOOD SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-01-10 08:49 HATFIELD TERMINAL Your parcel is at our national hub
2026-01-09 19:02 InTransit Custom clearance completed
2026-01-09 19:02 Custom clearance completed
2026-01-09 06:38 Parcel arrives at Airport Parcel Arrival
2026-01-09 06:38 InTransit Parcel arrives at Airport, Parcel Arrival
2026-01-08 07:06 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-01-08 07:06 Parcel is leaving Airport Parcel Leaving Port
2026-01-05 18:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-01-05 18:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-01-05 17:14 Customs declaration completed
2026-01-05 17:14 InTransit Customs declaration completed
2026-01-05 03:05 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-01-05 03:05 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-01-04 22:15 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-01-04 22:15 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-01-04 17:58 DONGGUAN Depart from facility to service provider
2026-01-04 11:33 DONGGUAN Shipment arrived
2026-01-04 03:40 YODEL We have your parcel. Please check back for updates
2026-01-03 02:42 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-01-02 02:25 BOREHAMWOOD SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-01-02 01:37 Parcel Data Received
2026-01-02 01:37 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
亲爱的林,

您最新的消息重复了已被处理的观点,并未改变我的立场。

退款争议和您内部系统的限制并不能改变基本事实:订单在24小时内并且在发货前已经取消,但物品仍然被发出。因此,对该发货所带来的后果,包括退货的物流和费用,责任应由Zenvora承担。

如果Zenvora安排并承担退货费用,我仍愿意退回物品。我不会为在有效取消后发出的货物组织或支付国际运输费用。如果在规定的14天期限内未提供退货安排,将视为由于Zenvora未合作而导致退货不可能。

此致,
保罗
对话统计
总消息:13 条 | 客户:7 条 | 客服:6 条 | 下轮次:7
解析时间:2026-03-23T15:38:21.109039

类型判断结果

多重操作列表:
很抱歉,您申请拒付,资金退还给您,我们没有收到款项,所以也请您自费退回包裹 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=66 | BOREHAMWOOD HOME DELIVERY Delivered, Your parcel has been delivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-23T09:57:05Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We are very sorry, you initiated a chargeback. The refund has been returned to your account via the original payment method, but we have not received the corresponding funds on our side and have encountered a small problem. To ensure the order is completed smoothly, please bear the shipping cost yourself and send the package back to us. We look forward to your prompt action so that we can complete the subsequent procedures.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-01-10
停更天数:66
查看物流文本
Number:  JD0002234122376458
Package status:  Delivered (9 Days)
Country:  CN -> GB
VYANG 维央:
2026-01-10 23:36 BOREHAMWOOD HOME DELIVERY Delivered, Your parcel has been delivered
2026-01-10 17:41 BOREHAMWOOD HOME DELIVERY Your parcel is with one of our drivers for delivery (due between 14:54 - 16:54)
2026-01-10 15:29 BOREHAMWOOD SERVICE CENTRE We have your parcel. Please check back for updates
2026-01-10 11:13 BOREHAMWOOD SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-01-10 08:49 HATFIELD TERMINAL Your parcel is at our national hub
2026-01-09 19:02 InTransit Custom clearance completed
2026-01-09 19:02 Custom clearance completed
2026-01-09 06:38 Parcel arrives at Airport Parcel Arrival
2026-01-09 06:38 InTransit Parcel arrives at Airport, Parcel Arrival
2026-01-08 07:06 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-01-08 07:06 Parcel is leaving Airport Parcel Leaving Port
2026-01-05 18:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-01-05 18:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-01-05 17:14 Customs declaration completed
2026-01-05 17:14 InTransit Customs declaration completed
2026-01-05 03:05 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-01-05 03:05 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-01-04 22:15 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-01-04 22:15 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-01-04 17:58 DONGGUAN Depart from facility to service provider
2026-01-04 11:33 DONGGUAN Shipment arrived
2026-01-04 03:40 YODEL We have your parcel. Please check back for updates
2026-01-03 02:42 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-01-02 02:25 BOREHAMWOOD SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-01-02 01:37 Parcel Data Received
2026-01-02 01:37 Parcel information received
======================================
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