工单 #42440

返回工单列表
创建:2026-03-16T03:23:33Z | 更新:2026-03-19T06:11:17Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2363
物流单号:RELRPL1FP517
店铺:Son-英国
产品:天文望远镜
金额:169.0 GBP
物流信息
物流状态:InfoReceived
最新日期:2026-03-18
更新天数:0天
状态摘要
InfoReceived | days_update=0 | Parcel information received
查看物流详细信息
Number:  RELRPL1FP517
Package status:  InfoReceived (0 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-18 11:45 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我在你们的网站上下了两次订单。第一次是付款没有成功,但我收到了商品。第二次是我发送截图以便你们确认付款并在系统中应用“勿发货”的那一次。
对话统计
总消息:14 条 | 客户:8 条 | 客服:6 条 | 下轮次:7
解析时间:2026-03-19T10:22:49.558012

类型判断结果

多重操作列表:
请您放心,我们后台看到您只下了一个订单,这个订单被标记无需发货,所以并没有给您发出 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InfoReceived | days_update=0 | Parcel information received
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-19T06:11:16Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Please rest assured, we have checked in our system and see that you only placed this one order. The system has already marked it as not requiring shipment, so it has not been sent out at the moment.

We look forward to your reply and to helping you resolve this matter smoothly.

Best regards,
Lin

物流详情

物流状态:InfoReceived
最新日期:2026-03-18
停更天数:
查看物流文本
Number:  RELRPL1FP517
Package status:  InfoReceived (0 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-18 11:45 Parcel information received
======================================
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