Case #1321

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#2197

物流单号：H048SA0059067942

店铺：WA-英国

产品：智能笔记本

金额：189.0 GBP

物流信息

物流状态：Delivered

最新日期：2025-11-26

更新天数：111天

状态摘要

Delivered | days_update=111 | Delivered Secure delivery (Enclosed porch)

查看物流详细信息

Number:  H048SA0059067942
Package status:  Delivered (8 Days)
Country:  CN -> GB
VYANG 维央:
2025-11-26 18:16 Delivered Secure delivery (Enclosed porch)
2025-11-26 17:59 ETA of delivery
2025-11-26 17:14 The courier has received this parcel for delivery and will set a delivery time shortly
2025-11-26 02:53 Parcel processed at the depot
2025-11-26 02:53 InTransit Parcel processed at the depot
2025-11-25 17:26 InTransit Parcel processed at the hub
2025-11-25 17:26 Parcel processed at the hub
2025-11-25 17:25 We've received this parcel at the hub and will be sorted to the customers delivery depot
2025-11-25 04:00 Custom clearance completed
2025-11-25 04:00 InTransit Custom clearance completed
2025-11-25 00:07 Parcel arrives at Airport Parcel Arrival
2025-11-23 12:29 Parcel is leaving Airport Parcel Leaving Port
2025-11-23 12:29 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-11-22 20:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-11-22 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-11-21 15:59 Customs declaration completed
2025-11-21 15:59 InTransit Customs declaration completed
2025-11-20 10:11 InTransit Collected by Evri
2025-11-20 10:11 Collected by Evri
2025-11-20 10:11 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2025-11-20 10:11 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-11-19 21:01 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-11-19 21:01 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-11-19 17:36 DONGGUAN Depart from facility to service provider
2025-11-19 16:56 DONGGUAN Shipment arrived
2025-11-18 20:19 We have received the details for this parcel and expect it to reach the Evri network shortly
2025-11-18 20:19 Parcel information received
2025-11-18 20:19 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

很抱歉，您申请拒付，资金退还给您，我们没有收到款项，所以也请您自费退回包裹 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=111 | Delivered Secure delivery (Enclosed porch)

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-23T09:57:06Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We are very sorry. You initiated a chargeback, and the refund has already been returned to your account through the original payment method. We have not yet received the corresponding funds on our side, so we can only ask you to bear the shipping cost to return the package yourself. Please send the package back at your convenience and provide us with the tracking number. We will verify it as soon as possible and complete the subsequent process. We look forward to your prompt arrangement and helping you resolve this matter satisfactorily.

Best regards,
Lin

物流详情