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客户邮箱

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客户邮件内容

Dear Elegance  Regarding your recent email, our daughter did not receive our order. My daughter lives in apartment 11 and there was no delivery to her of the face mask, hence that is why we contacted  our bank, because my daughter didn’t receive the order.  You can’t expect us to pay for something that we haven’t received at the time and still haven’t received. If you say it has been delivered to apartment 11 do you have proof ie a signature or photo of the package outside her apartment?  We tried to contact Elegance numerous times by email, to see where our order was, to which we had no response, it was only when we contacted our bank that we got a response from Elegance, we were so frustrated and disappointed with the service of Elegance.  Jacqueline Allman  Sent from my iPhone

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订单字段

AI历史分析结果

尊敬的Elegance，

关于您最近的邮件，我们的女儿并没有收到我们的订单。我的女儿住在11号公寓，但她并没有收到面膜，因此我们才联系了银行，因为我女儿没有收到订单。

您不能指望我们支付我们当时未收到并且至今仍未收到的东西。如果您说已经送到了11号公寓，您是否有证据，比如签名或者包裹放在她公寓外的照片？

我们多次尝试通过邮件联系Elegance，想搞清楚我们的订单情况，但都没有收到回复。直到我们联系银行后才收到Elegance的回复，我们对Elegance的服务感到非常沮丧和失望。

Jacqueline Allman

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目标语种话术

Dear Jacqueline Allman,

We've contacted both the shipping carrier and local post office to investigate your package's status. The inquiry process typically takes 3-5 business days. We'll update you as soon as we receive any information.
Please don't hesitate to reach out if you have any questions in the meantime.

Best regards,
Lin

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