Case #1327

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操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1078

物流单号：ZC53529821299

店铺：Fa-美国

产品：光疗灯

金额：138.99 USD

物流信息

物流状态：Delivered

最新日期：2026-01-22

更新天数：53天

状态摘要

Delivered | days_update=53 | PARKERSBURG,WV 26104 Delivered, In/At Mailbox

查看物流详细信息

Number:  ZC53529821299
Package status:  Delivered (40 Days)
Country:  CN -> US
VYANG 维央:
2026-01-22 10:20 PARKERSBURG,WV 26104 Delivered, In/At Mailbox
2026-01-22 07:03 PARKERSBURG,WV 26104 Out for Delivery
2026-01-22 06:52 PARKERSBURG,WV 26101 Arrived at Post Office
2026-01-22 04:26 PARKERSBURG,WV 26101 Arrived at USPS Facility
2026-01-22 03:10 In Transit to Next Facility
2026-01-22 02:38 CHARLESTON WV PROCESSING CENTER Departed USPS Regional Facility
2026-01-21 12:41 CHARLESTON WV PROCESSING CENTER Arrived at USPS Regional Facility
2026-01-21 12:23 In Transit to Next Facility
2026-01-20 16:13 INDIANAPOLIS IN DISTRIBUTION CENTER Departed USPS Regional Facility
2026-01-20 16:04 INDIANAPOLIS IN DISTRIBUTION CENTER Arrived at USPS Regional Facility
2026-01-20 11:04 In Transit to Next Facility
2026-01-20 11:04 In Transit Arriving On Time
2026-01-20 00:58 QUEENS NY DISTRIBUTION CENTER Departed USPS Regional Facility
2026-01-19 05:31 In Transit Arriving On Time
2026-01-19 05:31 In Transit to Next Facility
2026-01-19 04:54 QUEENS NY DISTRIBUTION CENTER Departed USPS Regional Facility
2026-01-18 18:22 QUEENS NY DISTRIBUTION CENTER Arrived at USPS Regional Origin Facility
2026-01-18 17:07 JAMAICA,NY 11433 Accepted at USPS Origin Facility
2026-01-12 11:02 US Arrived at processing center and received package
2026-01-07 18:34 US In transit
2026-01-04 17:43 US Complete the scan and leave the transit processing center
2026-01-01 11:12 US Waiting for scanning, has arrived at the transit processing center
2025-12-29 14:57 US Arrived at processing center and received package
2025-12-26 15:36 US In transit
2025-12-23 18:59 US The parcel arrived at the processing center
2025-12-22 21:23 HK The flight has taken off from its origin
2025-12-21 23:47 HK Customs Clearance Completed
2025-12-21 02:11 HK The parcel arrived at the processing center
2025-12-19 23:47 SZ The parcel depart the processing center
2025-12-19 02:11 SZ The parcel arrived at the processing center
2025-12-16 08:37 Treatment station The package leaves the processing center
2025-12-14 01:38 Treatment station The package has arrived at the processing center
2025-12-13 21:59 DONGGUAN Depart from facility to service provider
2025-12-13 21:42 DONGGUAN Shipment arrived
2025-12-12 11:28 Parcel information received
2025-12-12 11:28 The electronic information of the goods has been received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

告知顾客我们没有收到您的款项，您申请了拒付，可能钱被冻结在银行，让顾客咨询银行 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=53 | PARKERSBURG,WV 26104 Delivered, In/At Mailbox

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-16T08:50:16Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We have not yet received your payment. The system shows that you have initiated a chargeback, and the funds may have been temporarily frozen by the bank. We suggest that you first contact your card-issuing bank to confirm the specific freezing situation and the unfreezing process. If you need us to provide the order number or other information to assist with the inquiry, please let us know at any time. We hope to clarify this matter as soon as possible.

Best regards,
Lin

物流详情