Case #1328

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#2573

物流单号：H01SRA0052414807

店铺：WA-英国

产品：智能笔记本

金额：198.99 GBP

物流信息

物流状态：Delivered

最新日期：2025-12-30

更新天数：77天

状态摘要

Delivered | days_update=77 | Delivered We've delivered your parcel to the delivery address

查看物流详细信息

Number:  H01SRA0052414807
Package status:  Delivered (9 Days)
Country:  CN -> GB
VYANG 维央:
2025-12-30 20:07 Delivered We've delivered your parcel to the delivery address
2025-12-30 19:38 Your local courier will deliver your parcel between 11:00 and 13:00 today
2025-12-30 16:31 Your parcel is on its way to you today
2025-12-30 13:34 Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-30 13:34 InTransit Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-30 08:36 InTransit Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-29 23:58 We're processing your parcel at our hub
2025-12-29 00:18 Custom clearance completed
2025-12-29 00:18 InTransit Custom clearance completed
2025-12-28 06:52 InTransit Parcel arrives at Airport, Parcel Arrival
2025-12-28 06:52 Parcel arrives at Airport Parcel Arrival
2025-12-26 10:36 Parcel is leaving Airport Parcel Leaving Port
2025-12-26 10:36 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-25 15:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-25 15:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-12-24 16:44 InTransit Customs declaration completed
2025-12-24 16:44 Customs declaration completed
2025-12-23 21:25 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2025-12-23 21:25 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-23 19:14 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-23 19:14 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-23 17:36 DONGGUAN Depart from facility to service provider
2025-12-23 16:37 DONGGUAN Shipment arrived
2025-12-22 21:01 We've collected your parcel
2025-12-22 13:52 We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it
2025-12-22 13:52 Parcel information received
2025-12-22 13:52 Parcel Data Received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

告知顾客我们无法提供预付退货标签，或安排快递上门取件服务，因为您申请拒付，款项已经退回给您，请您自行寄回产品 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=77 | Delivered We've delivered your parcel to the delivery address

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-17T09:31:43Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Thank you for your reply.

Regarding the return, we need to explain that since you have initiated a chargeback request and the payment has already been refunded to you, the transaction is now complete. We are currently unable to process any prepaid return labels or arrange for pickup service.

In this situation, we request that you return the product. Please contact your local logistics provider to arrange for its return. After returning the product, please be sure to provide us with a valid tracking number so that we can complete the verification and filing process.

Thank you for your cooperation and understanding.

Best regards,
Lin

物流详情