工单 #36051

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创建:2026-03-16T03:23:34Z | 更新:2026-03-20T08:50:09Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2304
物流单号:JD0002234322417106
店铺:SM-英国
产品:平板电脑-黑色
金额:188.99 GBP
物流信息
物流状态:Exception
最新日期:2026-02-28
更新天数:16天
状态摘要
Exception | days_update=16 | Parcel is leaving Airport, Parcel Leaving Port
查看物流详细信息
Number:  JD0002234322417106
Package status:  InTransit (19 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-28 03:21 Parcel is leaving Airport, Parcel Leaving Port
2026-02-28 03:21 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-27 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-27 14:00 Customs declaration completed
2026-02-27 14:00 InTransit Customs declaration completed
2026-02-27 03:33 YODEL We have your parcel. Please check back for updates
2026-02-26 21:42 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-26 19:53 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-26 19:53 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-26 14:54 DONGGUAN Depart from facility to service provider
2026-02-26 03:24 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-26 03:10 YODEL We'll apply your My Account preferences to this parcel delivery
2026-02-26 03:06 BRISTOL SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-25 19:39 DONGGUAN Shipment arrived
2026-02-25 11:16 Parcel Data Received
2026-02-25 10:52 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
亲爱的林,

我的平板电脑今天终于收到了。

我对它非常满意,也想为我的丈夫再订购一台。

再次感谢你的帮助。

琳达·摩根
对话统计
总消息:6 条 | 客户:3 条 | 客服:3 条 | 下轮次:4
解析时间:2026-03-20T14:24:50.070228

类型判断结果

多重操作列表:
很高兴您顺利收到了包裹,表示对使用产品的满意 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Exception | days_update=16 | Parcel is leaving Airport, Parcel Leaving Port
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-20T08:50:08Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We are very pleased to hear that you have successfully received the package and are satisfied with the use of the product.  
If convenient, we look forward to you sharing your experience, or letting us know where else we can further assist you.  
We look forward to your continued support and are always here to help.

Best regards,
Lin

物流详情

物流状态:Exception
最新日期:2026-02-28
停更天数:16
查看物流文本
Number:  JD0002234322417106
Package status:  InTransit (19 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-28 03:21 Parcel is leaving Airport, Parcel Leaving Port
2026-02-28 03:21 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-27 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-27 14:00 Customs declaration completed
2026-02-27 14:00 InTransit Customs declaration completed
2026-02-27 03:33 YODEL We have your parcel. Please check back for updates
2026-02-26 21:42 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-26 19:53 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-26 19:53 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-26 14:54 DONGGUAN Depart from facility to service provider
2026-02-26 03:24 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-26 03:10 YODEL We'll apply your My Account preferences to this parcel delivery
2026-02-26 03:06 BRISTOL SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-25 19:39 DONGGUAN Shipment arrived
2026-02-25 11:16 Parcel Data Received
2026-02-25 10:52 Parcel information received
======================================
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