工单 #43428

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创建:2026-03-17T03:01:54Z | 更新:2026-03-25T05:40:06Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
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生成和发送

订单字段

姓名:晓琳
订单号:#3409
物流单号:4PX3002531603962CN
店铺:SM-美国
产品:驱鸟器
金额:109.0 USD
物流信息
物流状态:InTransit
最新日期:2026-03-05
更新天数:12天
状态摘要
InTransit | days_update=12 | Montebello, CA 90640 Processing at Designated Facility
查看物流详细信息
Number:  4PX3002531603962CN
Package status:  InTransit (15 Days)
Country:  CN -> US
VYANG 维央:
2026-03-05 21:20 Montebello, CA 90640 Processing at Designated Facility
2026-03-05 16:40 In transit it's progressing through Post network
2026-03-05 16:40 In transit, it's progressing through Post network
2026-03-04 17:05 Customs clearance agent received the shipment in destnation country.
2026-03-04 17:05 Customs clearance agent received the shipment in destnation country.
2026-03-04 10:46 Departure from the original airport
2026-03-04 10:24 Arrival to the destination airport
2026-03-04 05:14 Released from customs: customs cleared.
2026-03-03 22:06 Hand over to airline.
2026-03-03 06:31 Nancheng Depart from facility to service provider.
2026-03-03 02:39 Nancheng Shipment arrived at facility and measured.
2026-03-03 02:32 Nancheng Shipment arrived at facility and measured.
2026-03-03 02:32 Nancheng Shipment picked up.
2026-03-02 20:37 DONGGUAN Depart from facility to service provider
2026-03-02 15:25 DONGGUAN Shipment arrived
2026-03-02 10:32 Montebello, CA 90640 Shipping Label Created
2026-02-28 10:28 Parcel information received
2026-02-28 10:28 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
你好,

我仍然没有收到我的物品,自我第一次给你发邮件已经过去5个工作日了。你能否加快寄送新的物品或全额退款给我。

谢谢

雷·巴雷特船长

(310) 418-3850

barretteyachtmanagement.com

barretteyachtmanagement@gmail.com
对话统计
总消息:3 条 | 客户:2 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-25T10:17:24.992517

类型判断结果

多重操作列表:
告知顾客您的物流轨迹没有更新,我们已经催促物流商回复 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=12 | Montebello, CA 90640 Processing at Designated Facility
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-25T05:40:06Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Currently, the logistics tracking of your package in our system still remains in the previous status, and there are no new updates for the time being. We have already contacted our logistics partner immediately and urged them to verify and respond with the latest shipping information as soon as possible. Once confirmed, we will inform you of the latest progress right away, and will continue to follow up, striving to have the package delivered as quickly as possible. Thank you for your patience, and we look forward to bringing you good news soon.

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-05
停更天数:12
查看物流文本
Number:  4PX3002531603962CN
Package status:  InTransit (15 Days)
Country:  CN -> US
VYANG 维央:
2026-03-05 21:20 Montebello, CA 90640 Processing at Designated Facility
2026-03-05 16:40 In transit it's progressing through Post network
2026-03-05 16:40 In transit, it's progressing through Post network
2026-03-04 17:05 Customs clearance agent received the shipment in destnation country.
2026-03-04 17:05 Customs clearance agent received the shipment in destnation country.
2026-03-04 10:46 Departure from the original airport
2026-03-04 10:24 Arrival to the destination airport
2026-03-04 05:14 Released from customs: customs cleared.
2026-03-03 22:06 Hand over to airline.
2026-03-03 06:31 Nancheng Depart from facility to service provider.
2026-03-03 02:39 Nancheng Shipment arrived at facility and measured.
2026-03-03 02:32 Nancheng Shipment arrived at facility and measured.
2026-03-03 02:32 Nancheng Shipment picked up.
2026-03-02 20:37 DONGGUAN Depart from facility to service provider
2026-03-02 15:25 DONGGUAN Shipment arrived
2026-03-02 10:32 Montebello, CA 90640 Shipping Label Created
2026-02-28 10:28 Parcel information received
2026-02-28 10:28 Parcel information received
======================================
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