Case #1335

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#2120

物流单号：9C9998I743782

店铺：M-意大利

产品：空气净化器滤芯

金额：292.29 EUR

物流信息

物流状态：Delivered

最新日期：2025-12-23

更新天数：84天

状态摘要

Delivered | days_update=84 | CAVA DE' TIRRENI Delivered, Delivered by post man

查看物流详细信息

Number:  9C9998I743782
Package status:  Delivered (17 Days)
Country:  CN -> IT
VYANG 维央:
2025-12-23 20:12 CAVA DE' TIRRENI Delivered, Delivered by post man
2025-12-23 17:13 CAVA DE' TIRRENI Out for delivery
2025-12-22 21:15 CAVA DE' TIRRENI Failed delivery for reason: recipient was not at home
2025-12-22 21:15 CAVA DE' TIRRENI DeliveryTried, Failed delivery for reason: recipient was not at home
2025-12-22 20:31 CAVA DE' TIRRENI Out for delivery
2025-12-20 16:15 CAVA DE' TIRRENI DeliveryReady, Out for delivery
2025-12-20 16:15 CAVA DE' TIRRENI Out for delivery
2025-12-20 14:34 SALERNO In transit along Poste Italiane’s logistic network
2025-12-20 08:41 NAPOLI In transit along Poste Italiane’s logistic network
2025-12-17 22:29 FIANO ROMANO InTransit, First parcel scan along Poste Italiane’s logistic network
2025-12-17 22:29 FIANO ROMANO First parcel scan along Poste Italiane’s logistic network
2025-12-17 22:21 FIANO ROMANO In transit along Poste Italiane’s logistic network
2025-12-15 15:05 Custom clearance completed
2025-12-15 15:05 InTransit Custom clearance completed
2025-12-13 01:11 Parcel arrives at Airport Parcel Arrival
2025-12-13 01:11 Parcel arrives at Airport, Parcel Arrival
2025-12-13 01:11 InTransit Parcel arrives at Airport, Parcel Arrival
2025-12-12 00:39 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-12 00:39 Parcel is leaving Airport, Parcel Leaving Port
2025-12-12 00:39 Parcel is leaving Airport Parcel Leaving Port
2025-12-11 13:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-11 13:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-12-11 10:15 Customs declaration completed
2025-12-10 09:24 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-10 09:24 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2025-12-09 05:55 Shenzhen InTransit, Parcel processed at Shenzhen Sorting Centre.
2025-12-09 05:55 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-09 05:55 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-08 17:38 DONGGUAN Depart from facility to service provider
2025-12-08 10:16 DONGGUAN Shipment arrived
2025-12-07 11:36 - Order information received. We're expecting your parcel to arrive with us.
2025-12-07 11:36 Parcel information received
2025-12-07 11:36 Parcel Data Received
======================================
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AI历史分析结果

检测语言：it

类型判断结果

多重操作列表:

很抱歉我们不提供退货标签，无法免去运费，您可以在当地物流商寄回包裹 (手动)

分类: 其他问题

[已含回复内容]

拒付去信提供退货地址 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=84 | CAVA DE' TIRRENI Delivered, Delivered by post man

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-17T03:31:18Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Caro Cliente,

Ci dispiace, al momento non siamo in grado di fornire un'etichetta di reso né di esentare le spese di spedizione. Può contattare direttamente il corriere locale per restituirci il pacco; una volta spedito, Le chiediamo di inviarci il numero di tracciamento, in modo che possiamo seguire la spedizione tempestivamente. Ci auguriamo che il reso avvenga senza problemi. Le auguriamo una vita felice.

Cordiali saluti,
Lin

---

Dear Customer,

Hello!

Thank you for your cooperation. Please return the package to us at the following address so we can process your request as soon as possible:

Return Address:

Recipient: Huang Haodi (VY0112)

Phone number: +86 13312988847

Address: 2nd Floor, Building G, Zhenghan Warehouse, No. 8, Pulong West Road, Tangxia Town, Dongguan City, Guangdong Province, China

Postal code: 523730

Country: China

Kindly Reminder:

Add a note: Please include a note in the package with your order number [Enter your order number here] so we can process your refund immediately upon receiving the returned package.

Proper Packaging: Please ensure the product is properly packaged to avoid damage during transit. If the returned item is damaged and affects resale, we will be unable to process a full refund.

We hope this information is helpful. Please feel free to contact us if you have any questions.

Best regards,
Lin

物流详情