Case #1338

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#3388

物流单号：CP958963838IE

店铺：Ele-爱尔兰

产品：黑色面罩

金额：198.99 EUR

物流信息

物流状态：InTransit

最新日期：2026-03-16

更新天数：1天

状态摘要

InTransit | days_update=1 | InTransit Customs declaration completed

查看物流详细信息

Number:  CP958963838IE
Package status:  InTransit (4 Days)
Country:  CN -> IE
VYANG 维央:
2026-03-16 15:09 InTransit Customs declaration completed
2026-03-14 02:38 InTransit We have received information about your incoming item from the sender
2026-03-14 02:38 We have received information about your incoming item from the sender
2026-03-14 01:49 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-13 22:00 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-13 22:00 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-13 15:52 DONGGUAN Depart from facility to service provider
2026-03-13 11:56 DONGGUAN Shipment arrived
2026-03-11 11:19 Parcel information received
2026-03-11 11:19 Parcel Data Received
======================================
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AI历史分析结果

检测语言：未分析

点击"AI历史总结"按钮进行分析

类型判断结果

多重操作列表:

询问订单状态 - 在途 (附物流截图)

分类: 询问订单状态

[已含回复内容]

叫客户等待 (高单量)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：InTransit | days_update=1 | InTransit Customs declaration completed

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-17T03:31:25Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (CP958963838IE). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

---

Dear Customer,

Thanks for bringing this to our attention.
We've forwarded your issue to our team for review. Due to high volume, it may take up to 24 hours to get back to you with a solution.
Feel free to reach out if you have any questions.

Best regards,
Lin

物流详情