工单 #43406

返回工单列表
创建:2026-03-17T03:01:55Z | 更新:2026-03-17T03:42:30Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#9004
物流单号:JD0002234322332510
店铺:S-英国
产品:黑色GPS手表
金额:129.0 GBP
物流信息
物流状态:Delivered
最新日期:2026-02-28
更新天数:17天
状态摘要
Delivered | days_update=17 | 7078 Delivered, Your parcel has been collected
查看物流详细信息
Number:  JD0002234322332510
Package status:  Delivered (9 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-28 20:16 7078 Delivered, Your parcel has been collected
2026-02-28 02:19 GLASGOW SERVICE CENTRE Sorry, we couldn't deliver your parcel to you today. Please check back for updates
2026-02-28 02:17 GLASGOW SERVICE CENTRE Your parcel is ready to collect
2026-02-28 02:17 GLASGOW SERVICE CENTRE Your parcel is ready to collect
2026-02-27 18:55 GLASGOW SERVICE CENTRE We have your parcel. Please check back for updates
2026-02-27 18:55 GLASGOW SERVICE CENTRE Your parcel is with one of our drivers for delivery
2026-02-27 18:55 GLASGOW SERVICE CENTRE We have your parcel. Please check back for updates
2026-02-27 18:55 GLASGOW SERVICE CENTRE Your parcel is with one of our drivers for delivery
2026-02-27 00:20 GLASGOW SERVICE CENTRE InTransit, There has been a short delay to your delivery. Please bear with us and check back for updates
2026-02-27 00:20 GLASGOW SERVICE CENTRE There has been a short delay to your delivery. Please bear with us and check back for updates
2026-02-26 12:52 GLASGOW SERVICE CENTRE InTransit, Your parcel has arrived at your delivery depot
2026-02-26 12:52 GLASGOW SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-02-26 05:31 GLASGOW SERVICE CENTRE Your parcel will be delivered to your chosen InPost Locker. We will send you a collection code when your parcel can be collected
2026-02-26 05:31 GLASGOW SERVICE CENTRE InTransit, Your parcel will be delivered to your chosen InPost Locker. We will send you a collection code when your parcel can be collected
2026-02-25 08:11 HATFIELD TERMINAL Your parcel is at our national hub
2026-02-25 08:11 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-02-24 22:02 Custom clearance completed
2026-02-23 21:37 Parcel arrives at Airport Parcel Arrival
2026-02-23 21:37 Parcel arrives at Airport, Parcel Arrival
2026-02-23 21:37 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-23 02:58 Parcel is leaving Airport, Parcel Leaving Port
2026-02-23 02:58 Parcel is leaving Airport Parcel Leaving Port
2026-02-21 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-21 13:00 Customs declaration completed
2026-02-21 02:57 YODEL We have your parcel. Please check back for updates
2026-02-21 02:13 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-20 20:54 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-20 20:54 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-20 13:32 DONGGUAN Depart from facility to service provider
2026-02-20 11:50 DONGGUAN Shipment arrived
2026-02-20 02:47 GLASGOW SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-20 02:25 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-19 20:42 Parcel information received
2026-02-19 20:42 Parcel Data Received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言:en
最新客户消息翻译
来自客户的消息

嗨
支持,

您的商店
SEKODA
收到来自客户的消息

邮箱: chrish-82@hotmail.co.uk

姓名: Christopher Hughes

电话: 07837879835

您的消息: 晚上好,我想退回我的设备,因为它不符合我的需求。请告知我退回设备的下一步操作。谢谢

2026-03-17 04:14:18
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-17T11:02:10.574308

类型判断结果

多重操作列表:
不满意退回 (索要问题信息/照片)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=17 | 7078 Delivered, Your parcel has been collected
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-17T03:42:29Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thank you for your feedback. To help resolve this issue, please provide:
1.Details about your concerns with the product
2.Photos of all items received
3.Photo of the tracking number
4.Photo of the SKU number (under barcode)
We'll work on a solution once we receive these details. Please note: Do not return the item until we provide the authorized return address.
Best regards,

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-02-28
停更天数:17
查看物流文本
Number:  JD0002234322332510
Package status:  Delivered (9 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-28 20:16 7078 Delivered, Your parcel has been collected
2026-02-28 02:19 GLASGOW SERVICE CENTRE Sorry, we couldn't deliver your parcel to you today. Please check back for updates
2026-02-28 02:17 GLASGOW SERVICE CENTRE Your parcel is ready to collect
2026-02-28 02:17 GLASGOW SERVICE CENTRE Your parcel is ready to collect
2026-02-27 18:55 GLASGOW SERVICE CENTRE We have your parcel. Please check back for updates
2026-02-27 18:55 GLASGOW SERVICE CENTRE Your parcel is with one of our drivers for delivery
2026-02-27 18:55 GLASGOW SERVICE CENTRE We have your parcel. Please check back for updates
2026-02-27 18:55 GLASGOW SERVICE CENTRE Your parcel is with one of our drivers for delivery
2026-02-27 00:20 GLASGOW SERVICE CENTRE InTransit, There has been a short delay to your delivery. Please bear with us and check back for updates
2026-02-27 00:20 GLASGOW SERVICE CENTRE There has been a short delay to your delivery. Please bear with us and check back for updates
2026-02-26 12:52 GLASGOW SERVICE CENTRE InTransit, Your parcel has arrived at your delivery depot
2026-02-26 12:52 GLASGOW SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-02-26 05:31 GLASGOW SERVICE CENTRE Your parcel will be delivered to your chosen InPost Locker. We will send you a collection code when your parcel can be collected
2026-02-26 05:31 GLASGOW SERVICE CENTRE InTransit, Your parcel will be delivered to your chosen InPost Locker. We will send you a collection code when your parcel can be collected
2026-02-25 08:11 HATFIELD TERMINAL Your parcel is at our national hub
2026-02-25 08:11 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-02-24 22:02 Custom clearance completed
2026-02-23 21:37 Parcel arrives at Airport Parcel Arrival
2026-02-23 21:37 Parcel arrives at Airport, Parcel Arrival
2026-02-23 21:37 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-23 02:58 Parcel is leaving Airport, Parcel Leaving Port
2026-02-23 02:58 Parcel is leaving Airport Parcel Leaving Port
2026-02-21 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-21 13:00 Customs declaration completed
2026-02-21 02:57 YODEL We have your parcel. Please check back for updates
2026-02-21 02:13 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-20 20:54 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-20 20:54 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-20 13:32 DONGGUAN Depart from facility to service provider
2026-02-20 11:50 DONGGUAN Shipment arrived
2026-02-20 02:47 GLASGOW SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-20 02:25 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-19 20:42 Parcel information received
2026-02-19 20:42 Parcel Data Received
======================================
Powered by www.17track.net.