工单 #43404

返回工单列表
创建:2026-03-17T03:01:55Z | 更新:2026-03-17T03:42:36Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1082
物流单号:IT966425654GB
店铺:Zon-英国
产品:V6S扫地机-英规
金额:278.99 GBP
物流信息
物流状态:InTransit
最新日期:2026-03-16
更新天数:1天
状态摘要
InTransit | days_update=1 | Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
查看物流详细信息
Number:  IT966425654GB
Package status:  InTransit (3 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-16 21:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-16 11:30 InTransit Customs declaration completed
2026-03-16 11:30 Customs declaration completed
2026-03-16 02:47 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-16 02:47 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-15 18:51 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-15 18:51 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-15 15:34 DONGGUAN Depart from facility to service provider
2026-03-14 21:52 DONGGUAN Shipment arrived
2026-03-14 11:36 Parcel Data Received
2026-03-14 10:55 Parcel information received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言:en
最新客户消息翻译
请问您能给我提供有关发货详情的最新信息吗?当我尝试打开您上封邮件时,我的手机提示这是一个诈骗,意在获取我的个人和银行信息,并建议不要打开链接。这是怎么回事?

发自我的iPhone
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-17T11:02:13.540149

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
国际物流发货 - 预计 5-12 个工作日送达
分类: 询问订单状态
[已含回复内容]
告知顾客那个短信可能是提醒您不要打开邮件里被携带的广告,请忽略其他与订单无关的广告 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=1 | Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-17T03:42:34Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (IT966425654GB). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

---

Dear Customer,

Thanks for your order. Your package has been shipped internationally (IT966425654GB). Estimated delivery in 5-12 working days.
You can track it at 17track.net/en. Contact us if you need help!

Best regards,
Lin

---

Dear Customer,

The SMS you received may be a gentle reminder from the system, advising you not to casually open the advertising content attached in emails. Such information has no relation to your order, so you can simply ignore it.

If you have any other questions during use, please let us know at any time, and we will verify it for you as soon as possible. We look forward to your order being delivered smoothly, and we wish you a pleasant shopping experience.

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-16
停更天数:1
查看物流文本
Number:  IT966425654GB
Package status:  InTransit (3 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-16 21:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-16 11:30 InTransit Customs declaration completed
2026-03-16 11:30 Customs declaration completed
2026-03-16 02:47 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-16 02:47 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-15 18:51 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-15 18:51 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-15 15:34 DONGGUAN Depart from facility to service provider
2026-03-14 21:52 DONGGUAN Shipment arrived
2026-03-14 11:36 Parcel Data Received
2026-03-14 10:55 Parcel information received
======================================
Powered by www.17track.net.