工单 #43386

返回工单列表
创建:2026-03-17T03:01:55Z | 更新:2026-03-25T05:40:08Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1585
物流单号:4PX3002576348859CN
店铺:Oli-美国
产品:止吠器
金额:109.0 USD
物流信息
物流状态:InfoReceived
最新日期:2026-03-17
更新天数:0天
状态摘要
InfoReceived | days_update=0 | Parcel information received
查看物流详细信息
Number:  4PX3002576348859CN
Package status:  InfoReceived (0 Days)
Country:  CN -> US
VYANG 维央:
2026-03-17 11:36 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
你好,

我仍然没有收到退款。请让我知道最新的进展。谢谢!
对话统计
总消息:7 条 | 客户:4 条 | 客服:3 条 | 下轮次:4
解析时间:2026-03-25T10:17:26.675042

类型判断结果

多重操作列表:
告知顾客退款已办理,需要等待5-10天 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InfoReceived | days_update=0 | Parcel information received
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-25T05:40:06Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

The refund has been processed for you and is expected to arrive in about 5 to 10 days. Please be patient during this period, and if you have any questions or need further assistance, feel free to let us know. We look forward to your next visit and wish you a pleasant life.

Best regards,
Lin

物流详情

物流状态:InfoReceived
最新日期:2026-03-17
停更天数:
查看物流文本
Number:  4PX3002576348859CN
Package status:  InfoReceived (0 Days)
Country:  CN -> US
VYANG 维央:
2026-03-17 11:36 Parcel information received
======================================
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