工单 #43381

返回工单列表
创建：2026-03-17T03:01:55Z | 更新：2026-03-17T05:33:35Z

输入

工单ID（用于发送回复）
客户邮箱
运单号（可手动覆盖）
物流查询 fc（自动/可空）
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名：晓琳
订单号：#1538
物流单号：JD0002234322670657
店铺：Riv-英国
产品：骨传导耳机-橙蓝色
金额：185.3 GBP
物流信息
物流状态：InTransit
最新日期：2026-03-15
更新天数：2天
状态摘要
InTransit | days_update=2 | Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
查看物流详细信息 
Number:  JD0002234322670657
Package status:  InTransit (5 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-15 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-15 15:00 Customs declaration completed
2026-03-14 22:40 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-14 20:56 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-14 20:56 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-14 15:49 DONGGUAN Depart from facility to service provider
2026-03-14 02:37 YODEL We have your parcel. Please check back for updates
2026-03-13 16:09 DONGGUAN Shipment arrived
2026-03-13 02:38 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-03-13 02:27 COVENTRY SERVICE CENTRE YODEL We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-03-12 11:08 Parcel information received
2026-03-12 11:08 Parcel Data Received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言：en
最新客户消息翻译
嗨 Rivelia，

请你联系 Yodel 催一下我的订单吗？

我的订单从 3 月 12 日起就交给他们了，但我还没有收到任何关于它正在运送的更新。

谢谢，

Pete
对话统计
总消息：1 条 | 客户：1 条 | 客服：0 条 | 下轮次：1
解析时间：2026-03-17T11:03:53.957845

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
国际物流发货 - 预计 5-12 个工作日送达
分类: 询问订单状态
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：InTransit | days_update=2 | Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
reasoning：

      

      

        
        
      

      
        

          
          

            手动选择类型（按分类）
          

          
          
          

              
              
          


          
          

              
              

                
              

          


          
          

          

            
            
          

        

        
      
    

  


  

    
发送状态

    
last_send_status：success

    
last_send_at：2026-03-17T05:33:34Z

    

  


  

    
流水线状态

    
pipeline_status：COMPLETED

    
pipeline_at：

    

  


  

    

      
英文话术

      

      
    

    

      
中文话术

      

      
    

  

  
  
  

    
目标语种话术

    
Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (JD0002234322670657). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

---

Dear Customer,

Thanks for your order. Your package has been shipped internationally (JD0002234322670657). Estimated delivery in 5-12 working days.
You can track it at 17track.net/en. Contact us if you need help!

Best regards,
Lin

    
  

  

  
  

    
物流详情

    
物流状态：InTransit

    
最新日期：2026-03-15

    
停更天数：2

    

      查看物流文本
      
Number:  JD0002234322670657
Package status:  InTransit (5 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-15 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-15 15:00 Customs declaration completed
2026-03-14 22:40 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-14 20:56 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-14 20:56 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-14 15:49 DONGGUAN Depart from facility to service provider
2026-03-14 02:37 YODEL We have your parcel. Please check back for updates
2026-03-13 16:09 DONGGUAN Shipment arrived
2026-03-13 02:38 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-03-13 02:27 COVENTRY SERVICE CENTRE YODEL We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-03-12 11:08 Parcel information received
2026-03-12 11:08 Parcel Data Received
======================================
Powered by www.17track.net.