工单 #43914

返回工单列表
创建:2026-03-18T02:59:47Z | 更新:2026-03-19T02:55:15Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1079
物流单号:00794210305259281747
店铺:Son-新西兰
产品:天文望远镜
金额:458.99 NZD
物流信息
物流状态:Delivered
最新日期:2025-12-20
更新天数:89天
状态摘要
Delivered | days_update=89 | DELIVERED
查看物流详细信息
Number:  00794210305259281747
Package status:  Delivered (4 Days)
Country:  CN -> NZ
VYANG 维央:
2025-12-20 08:37 DELIVERED
2025-12-20 07:29 WITH COURIER FOR DELIVERY
2025-12-20 01:59 PROCESSED AT LOCAL HUB
2025-12-19 17:41 PROCESSED AT LOCAL HUB
2025-12-19 16:31 IN TRANSIT TO LOCAL DEPOT
2025-12-19 16:30 CLEARED FOR IMPORT
2025-12-19 16:29 ARRIVED INTO DESTINATION COUNTRY FACILITY
2025-12-19 14:31 IMPORT CUSTOMS CLEARED
2025-12-19 07:40 AUCKLAND COLLECTED FROM AIRPORT TERMINAL
2025-12-18 18:43 AUCKLAND ARRIVED AT DESTINATION AIRPORT
2025-12-18 02:50 TRACKING NUMBER ALLOCATED TO PARCEL
2025-12-18 02:50 SHENZHEN UPLIFTED FROM TRANSSHIPMENT HUB
2025-12-17 18:31 SHENZHEN EXPORT CUSTOMS CLEARED
2025-12-17 04:20 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2025-12-16 22:57 SHENZHEN PROCESSED AT ORIGIN HUB
2025-12-16 22:56 SHENZHEN RECEIVED SHIPMENT
2025-12-16 22:55 SHIPPING INFORMATION RECEIVED
2025-12-16 16:14 DONGGUAN Depart from facility to service provider
2025-12-16 11:37 DONGGUAN Shipment arrived
2025-12-15 10:48 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
嗨林,

我使用了你建议我使用的相同地址——包裹上有订单号——并且需要签收……所以一切都是可追踪的。

我已将所有邮寄凭证、追踪号码等发送给我银行的欺诈部门。

在满足他们的程序后,他们随后取消了我的信用卡付款。

这将是我对“Sonora UK”(实际上在香港/中国)的任何邮件的最后一次回复——我会立即屏蔽Sonora的电子邮件地址。

此致,

安德鲁。
对话统计
总消息:3 条 | 客户:2 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-19T10:21:54.176326

类型判断结果

多重操作列表:
很抱歉,需要顾客以文本形式发送寄回包裹的运单号,以及包裹寄回的地址 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=89 | DELIVERED
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-19T02:55:14Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We are sorry, but we are currently missing some key details regarding your return information, which has caused a bit of trouble. 
In order to arrange the follow-up processing for you as soon as possible, please send us the tracking number of the returned package and the recipient address in text form. 
Your cooperation will help us follow up more smoothly, and we look forward to completing your return process as soon as possible.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2025-12-20
停更天数:89
查看物流文本
Number:  00794210305259281747
Package status:  Delivered (4 Days)
Country:  CN -> NZ
VYANG 维央:
2025-12-20 08:37 DELIVERED
2025-12-20 07:29 WITH COURIER FOR DELIVERY
2025-12-20 01:59 PROCESSED AT LOCAL HUB
2025-12-19 17:41 PROCESSED AT LOCAL HUB
2025-12-19 16:31 IN TRANSIT TO LOCAL DEPOT
2025-12-19 16:30 CLEARED FOR IMPORT
2025-12-19 16:29 ARRIVED INTO DESTINATION COUNTRY FACILITY
2025-12-19 14:31 IMPORT CUSTOMS CLEARED
2025-12-19 07:40 AUCKLAND COLLECTED FROM AIRPORT TERMINAL
2025-12-18 18:43 AUCKLAND ARRIVED AT DESTINATION AIRPORT
2025-12-18 02:50 TRACKING NUMBER ALLOCATED TO PARCEL
2025-12-18 02:50 SHENZHEN UPLIFTED FROM TRANSSHIPMENT HUB
2025-12-17 18:31 SHENZHEN EXPORT CUSTOMS CLEARED
2025-12-17 04:20 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2025-12-16 22:57 SHENZHEN PROCESSED AT ORIGIN HUB
2025-12-16 22:56 SHENZHEN RECEIVED SHIPMENT
2025-12-16 22:55 SHIPPING INFORMATION RECEIVED
2025-12-16 16:14 DONGGUAN Depart from facility to service provider
2025-12-16 11:37 DONGGUAN Shipment arrived
2025-12-15 10:48 Parcel information received
======================================
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