Case #1389

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#4314

物流单号：UK927832894YP

店铺：Ele-加拿大

产品：白色面罩+颈部套装

金额：459.0 CAD

物流信息

物流状态：Delivered

最新日期：2026-02-28

更新天数：20天

状态摘要

Delivered | days_update=20 | Verdun QC Delivered

查看物流详细信息

Number:  UK927832894YP
Package status:  Delivered (8 Days)
Country:  CN -> CA
VYANG 维央:
2026-02-28 14:24 Verdun QC Delivered
2026-02-28 11:08 Verdun QC Out for delivery
2026-02-28 10:43 Montreal QC Your parcel has been assigned to a delivery driver
2026-02-27 13:13 Mississauga ON Parcel sent to local UniUni warehouse for delivery
2026-02-26 19:33 Mississauga ON Parcel received by UniUni
2026-02-26 13:17 Batch delivery to carrier
2026-02-26 10:26 Scanned arrived at FB Canada
2026-02-26 08:19 Pick up by local carrier at destination port
2026-02-26 08:19 International shipment release - Import
2026-02-25 12:51 Port of destination - Arrival
2026-02-25 11:15 Cleared Customs
2026-02-25 03:25 Port of departure - Departure
2026-02-23 03:35 Arrived at domestic terminal station
2026-02-22 23:23 Port of departure - Received by carrier
2026-02-22 23:23 International shipment release - Export
2026-02-22 17:35 Yanwen facility - Outbound
2026-02-21 22:28 Parcel data received
2026-02-21 22:28 Processing information input
2026-02-21 14:41 UNI DATA CENTER Shipping information received. Your parcel is on its way to UniUni for delivery to you
2026-02-21 14:37 DONGGUAN Depart from facility to service provider
2026-02-21 14:27 Yanwen Pickup Scan
2026-02-21 11:43 DONGGUAN Shipment arrived
2026-02-19 17:34 Parcel information received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

很抱歉，银行并没有征得我们的同意就把款项退还给您，不然我们就不会发送邮件给您，询问顾客是愿意补款还是寄回产品 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=20 | Verdun QC Delivered

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-20T10:02:58Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We are very sorry that the payment was directly returned without our confirmation. To resolve this minor issue, we would like to first confirm whether you would like to make an additional payment or have the product sent back to you. You only need to reply with one choice, and we can immediately expedite the process for you. We look forward to your reply and hope to provide you with a satisfactory result as soon as possible.

Best regards,
Lin

物流详情