工单 #43899

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创建：2026-03-18T02:59:47Z | 更新：2026-03-18T03:27:48Z

输入

工单ID（用于发送回复）
客户邮箱
运单号（可手动覆盖）
物流查询 fc（自动/可空）
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名：晓琳
订单号：#1115
物流单号：ZC59766837799
店铺：Div-英国
产品：数码相机-黑色
金额：245.0 GBP
物流信息
物流状态：InTransit
最新日期：2026-03-18
更新天数：0天
状态摘要
InTransit | days_update=0 | SHENZHEN Packaged
查看物流详细信息 
Number:  ZC59766837799
Package status:  InTransit (3 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-18 02:40 SHENZHEN Packaged
2026-03-17 20:27 SHENZHEN Barcode scanning
2026-03-17 08:38 SHENZHEN Depart from facility to service provider
2026-03-17 03:44 SHENZHEN Packaged
2026-03-17 01:40 SHENZHEN Shipment arrived
2026-03-16 19:29 DONGGUAN Depart from facility to service provider
2026-03-16 16:55 DONGGUAN Shipment arrived
2026-03-15 12:27 Forecast has been received
2026-03-15 12:27 Parcel information received
2026-03-15 12:27 Parcel information received
======================================
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AI历史分析结果

检测语言：en
最新客户消息翻译
下午好

追踪我的订单的链接是中文的，所以无法告诉我它可能什么时候到。

你能给我一些预计时间的提示吗？

此致

Jason

通过 iPhone 的 Yahoo 邮箱发送
对话统计
总消息：1 条 | 客户：1 条 | 客服：0 条 | 下轮次：1
解析时间：2026-03-18T10:59:58.784907

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
国际物流发货 - 预计 5-12 个工作日送达
分类: 询问订单状态
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：InTransit | days_update=0 | SHENZHEN Packaged
reasoning：

      

      

        
        
      

      
        

          
          

            手动选择类型（按分类）
          

          
          
          

              
              
          


          
          

              
              

                
              

          


          
          

          

            
            
          

        

        
      
    

  


  

    
发送状态

    
last_send_status：success

    
last_send_at：2026-03-18T03:27:47Z

    

  


  

    
流水线状态

    
pipeline_status：COMPLETED

    
pipeline_at：

    

  


  

    

      
英文话术

      

      
    

    

      
中文话术

      

      
    

  

  
  
  

    
目标语种话术

    
Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (ZC59766837799). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

---

Dear Customer,

Thanks for your order. Your package has been shipped internationally (ZC59766837799). Estimated delivery in 5-12 working days.
You can track it at 17track.net/en. Contact us if you need help!

Best regards,
Lin

    
  

  

  
  

    
物流详情

    
物流状态：InTransit

    
最新日期：2026-03-18

    
停更天数：

    

      查看物流文本
      
Number:  ZC59766837799
Package status:  InTransit (3 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-18 02:40 SHENZHEN Packaged
2026-03-17 20:27 SHENZHEN Barcode scanning
2026-03-17 08:38 SHENZHEN Depart from facility to service provider
2026-03-17 03:44 SHENZHEN Packaged
2026-03-17 01:40 SHENZHEN Shipment arrived
2026-03-16 19:29 DONGGUAN Depart from facility to service provider
2026-03-16 16:55 DONGGUAN Shipment arrived
2026-03-15 12:27 Forecast has been received
2026-03-15 12:27 Parcel information received
2026-03-15 12:27 Parcel information received
======================================
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